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SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
We are looking for a curious, highly motivated Software Engineer to create the next generation of Sugar software products and tools. In this role you will be a member of a Scrum Team working as a software engineer utilizing modern technologies to develop components for various products with a strong emphasis on reliable, maintainable, and scalable solutions that run in high volume, high availability environments. To be successful in this role you must be independent and be a quick learner with a can-do attitude and a willingness to work with new and emerging technologies. You will have stellar project organization and communication skills, a strong desire to collaborate with your peers, and work well in cross-functional teams.
Impact You Will Make in the Role (Key Responsibilities):
- Take an AI-driven approach to software development, and use GAI tools across all stages of the SDLC to accelerate development and deliver high quality, performant, secure products
- Champion the use of GAI tools, and define workflows around their use as it pertains to all stages of the SDLC
- Produce clean, maintainable code following team standards and best practices
- Implement features or components of larger features
- Produce unit tests to verify functionality
- Identify and fix bugs prior to feature delivery
- Participate in code reviews and incorporate feedback from other team members
- Participate in scrum ceremony and deliver commitments according to estimates
- Provide technical leadership through mentoring team members, delivering product demonstrations, and offering guidance to both internal teams and external organizations
What You Will Bring (Qualifications/Experience):
Experience and enthusiasm for using agentic coding tools and associated technologies (Cursor, CoPilot, Claude Code, MCP, etc.)
- 2+ years of experience with enterprise software development and/or distributed SaaS systems
- 2+ years of practical Object Oriented Programming
- 2+ years of software programming for the web
- 2+ years of experience with emerging languages and technologies
- 2+ years of experience with unit testing strategies and frameworks
- Knowledge of, and experience with, creating and consuming RESTful APIs
- Knowledge of, and experience with, Advanced SQL and NoSQL data stores
- Experience in Agile software development methodologies
- Excellent communication skills across a global cross-functional audience
- Bachelor's Degree in Computer Science or related field, or 2+ years relevant work experience
Preferred Qualifications/Experience:
- Experience with microservices, containers, and pipelines is a plus
- Experience with test automation is a plus
- Knowledge of, and experience with, creating and consuming RESTful APIs
- Experience with Git, Jira, Jenkins and other agile tools a plus
Skills Required
- Experience and enthusiasm for agentic coding and generative AI tools (Cursor, CoPilot, Claude Code, MCP)
- 2+ years enterprise software development and/or distributed SaaS systems
- 2+ years practical Object Oriented Programming
- 2+ years software programming for the web
- 2+ years experience with emerging languages and technologies
- 2+ years experience with unit testing strategies and frameworks
- Knowledge of and experience creating and consuming RESTful APIs
- Knowledge of and experience with advanced SQL and NoSQL data stores
- Experience in Agile software development methodologies
- Excellent communication skills across a global cross-functional audience
- Bachelor's Degree in Computer Science or related field, or 2+ years relevant work experience
- Experience with DevOps, AWS, and cloud services
- Experience with microservices, containers, and pipelines
- Experience with test automation
- Experience with Git, Jira, Jenkins and other agile tools
SugarAI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SugarAI and has not been reviewed or approved by SugarAI.
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Fair & Transparent Compensation — Pay is often characterized as fair for the role, with multiple statements describing compensation as good or reasonable. Compensation is also framed as competitive for certain technical and senior positions, suggesting stronger alignment with expectations in those segments.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life, disability, FSA/HSA options, and mental health support. Benefits are sometimes characterized as “amazing,” indicating that healthcare and related coverage can be a standout component of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears in the form of mental health programs and wellness-related reimbursements or stipends. Flexibility-related perks (such as remote work support and home-office/tech stipends in some descriptions) further add to the perceived lifestyle value of the overall rewards package.
SugarAI Insights
What We Do
SugarAI provides software that helps revenue teams manage and grow their customer accounts with greater visibility and control. Our Precision Selling platform delivers account-level insights that highlight risk, uncover expansion opportunities, and guide sellers toward clear next steps. Used by thousands of companies in more than 120 countries, SugarAI supports organizations operating in complex, relationship-driven sales environments.
Why Work With Us
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
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