Our Story:
Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail.
At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning.
As a member of the team, you can expect to:
- Make a difference through your work – You’ll be proud to tell your family and friends about what you do.
- Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership.
- Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins.
The Senior Software Engineer designs, builds, and operates cloud-native applications using a microservices and event-driven architecture on Azure. This role spans C#/.NET backend services, React-based front-end applications, and message-based integrations, with a strong emphasis on scalability, reliability, and observability. The engineer partners with product and platform teams to deliver resilient, high-performance solutions in a modern DevOps environment.
What You Get To Do Everyday:
- Serve as the senior technical development lead during team projects and sprints.
- Develop, test, deploy, and maintain software, while collaborating with team members on product refinements, sprint planning, execution, and reviews.
- Own services end-to-end, including defining and meeting SLOs/SLAs, participating in on-call rotations, and leading incident response and postmortems to continuously improve system reliability.
- Design and maintain CI/CD pipelines and infrastructure as code (IaC) (e.g., GitHub Actions/Azure DevOps, Terraform), enabling automated, repeatable, and secure delivery across environments.
- Integrate AI capabilities into applications, including the use of LLM APIs, retrieval-augmented workflows, or intelligent automation to deliver enhanced product functionality.
- Drive quality and reliability engineering practices, including automated testing strategies (unit, integration, contract, performance) and proactive validation techniques such as load testing or chaos engineering.
- Develop positive relationships with clients, stakeholders, and internal teams with the ability to discuss problems, solutions, functions, and benefits your work has achieved.
- Design and implement microservices-based architecture
- Build and maintain event-driven systems using messaging platforms (e.g., Azure Service Bus, Event Grid)
- Develop and operate REST and asynchronous APIs
- Implement observability (logging, tracing, metrics) using Azure-native tooling
- Ensure resilience patterns (retry, circuit breaker, idempotency, eventual consistency)
- Optimize and manage cloud infrastructure (cost, performance, scaling)
- Contribute to platform standards (API design, service contracts, messaging patterns)
- Provide support for onsite and system emergencies.
- Evaluate new technical developments and investments that will advance company objectives.
- Transform complex customer requirements into working, maintainable solutions.
- Work collaboratively on creative solutions with engineers, product managers, and designers in an Agile (Scrum/Kanban) delivery model
- Perform, design and code reviews.
- Assist in preparation of functional and technical documentation to provide troubleshooting to end users.
- Investigate and resolve critical application functionality related issues and provide high level support to the Service Desk team.
- Process build and pull requests, change form requests, and manage the release of code into production.
- Operate as a mentor, offering technical guidance to less experienced engineers on the team, both onshore and offshore.
- Perform other position-related duties as assigned.
- Assess existing and new technologies that may advance function, performance, or scale
- Bachelor’s degree in computer science, business, or a related field
- 8–10+ years of work experience in the technology industry
- 8–10+ years of work experience designing and implementing large scale distributed systems
- Experience working with agile and iterative project management methodology
- Experience building high-quality user experiences (UI/UX) for high-volume applications
- Experience working with application interface design, modelling, and implementation
- Experience working with all core software development activities, including requirements gathering, design, construction, and testing
- Experience building APIs and services using C#, .NET (Core/.NET 6+)
- Experience with React (hooks, state management, component architecture), TypeScript and modern frontend tooling
- Experience browser testing for desktop, tablet, and mobile applications
- Experience working with source code management such as Visual Studio Online or Gitlab
- Experience leveraging AI tools (Copilot, Claude, etc) and agents in multiple aspects of the software development process
- Experience with Microsoft Azure, including: App Services / Container Apps, Azure Functions, Azure Service Bus, Azure SQL, Azure Monitor / Application Insights
- Experience with modern identity and access management (IAM) solutions, including OAuth 2.0, OpenID Connect, and token-based authentication, and integration with providers such as Azure AD (Entra ID), Auth0, or similar platforms
- Knowledge of security-based design patterns • Knowledge of DevOps and cloud-based storage, and communication patterns
- Knowledge of current software engineering trends, best practices, and standards
- Experience working with Software as a service (SaaS) providers
- Experience managing cloud-based technology services
- Azure cloud certifications
- Competitive Salary
- Comprehensive benefits package
- 401k
- PTO
- Health & Wellness Days
- Paid Volunteer Time Off
- Continuing education and training
- Hybrid or remote work schedule
- Paid Parental Leave
Skills Required
- 8-10+ years of work experience in the technology industry
- 8-10+ years designing and implementing large scale distributed systems
- Experience working with agile and iterative project management methodology
- Experience building high-quality user experiences (UI/UX) for high-volume applications
- Experience with application interface design, modeling, and implementation
- Experience with all core software development activities: requirements, design, construction, testing
- Building APIs and services using C# and .NET (Core/.NET 6+)
- Experience with React (hooks, state management, component architecture) and TypeScript
- Browser testing for desktop, tablet, and mobile applications
- Experience with source code management such as Visual Studio Online or GitLab
- Experience leveraging AI tools and agents (e.g., Copilot, Claude) in software development
- Experience with Microsoft Azure: App Services / Container Apps, Azure Functions, Azure Service Bus, Azure SQL, Azure Monitor / Application Insights
- Experience designing and maintaining CI/CD pipelines and infrastructure as code (GitHub Actions/Azure DevOps, Terraform)
- Experience building event-driven systems and messaging patterns (Azure Service Bus, Event Grid)
- Experience implementing observability (logging, tracing, metrics) using Azure-native tooling
- Knowledge of resilience patterns (retry, circuit breaker, idempotency, eventual consistency)
- Experience with modern identity and access management: OAuth 2.0, OpenID Connect, integration with Azure AD (Entra ID), Auth0 or similar
- Knowledge of security-based design patterns
- Knowledge of DevOps and cloud-based storage and communication patterns
- Experience participating in on-call rotations, incident response, and postmortems
What We Do
Since 1980, the Crisis Prevention Institute has helped millions of individuals begin a journey of positive, supportive, and empathic caring for people of all ages. • We believe in the power of empathy, compassion, and meaningful connections. • We consider personal safety and security the antidotes to fear and anxiety; and that listening leads to understanding. • We know when those who care for others feel prepared and confident in their abilities, they can make the world a better place. CPI’s crisis prevention training gives professionals the confidence to prevent and respond to workplace violence. With a focus on healthcare, education, human services, and dementia care, CPI sets the standard for best practices in evidence-based workplace violence prevention. Our training is designed to support the safety and well-being of both staff and those in their care. We teach the skills that help professionals de-escalate verbal and physical crises in the workplace, with an array of solutions that address the full spectrum of risk levels. Solutions Nonviolent Crisis Intervention® Training: Nonviolent Crisis Intervention Training focuses on verbal de-escalation and early intervention, giving staff an effective framework for decision making and problem solving, as well as teaching safe disengagements and physical interventions that can be implemented with the least use of force, providing the safest environment for all parties involved. Verbal Intervention™ Training: This program is ideal for organizations that have a hands-off policy, and for staff members who don’t experience higher risk situations requiring physical interventions, instilling the confidence and skills to verbally respond to disruptive behaviors, and prevent further escalation. To learn more about CPI and our full offering of industry-leading solutions, visit us today at crisisprevention.com.
