Senior Software Engineer

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Senior Software Engineer

Department & Team: Genesys Cloud CX and Core Services, Core AI Team

Job Reports to: Joe Fruland

Job Summary

As a Senior Software Engineer, you will be responsible for the development of components and services that form Genesys’ core AI platform—shared backend capabilities that help development teams quickly implement and test their LLM powered features, integrate with AWS Bedrock, and provide enterprise-grade resiliency. You will work with a team based out of Indianapolis in a fast-paced environment where we iterate quickly, harden production paths, and experiment responsibly with new AI features.

Major Responsibilities / Activities

• Contribute to microservices (Java/Spring Boot) that power AI innovation across teams.
• Design and implement features through agile practices (chartering, story mapping, backlog refinement, stand-ups).
• Integrate with AWS (Bedrock Runtime, DynamoDB, IAM-aligned client usage) and keep integrations testable and observable.
• Work with product management and other engineering teams to fix production issues, clarify requirements, and evolve public and private contracts (REST/OpenAPI).
• Write unit and integration tests; keep builds green (including coverage and integration-test gates).
• See features through deployment into production (config, rollout, and post-release monitoring as applicable).
• Adhere to the Genesys Code of Business Conduct and Ethics.

Minimum Requirements

• Experience with software engineering in Java (or comparable strength in another backend language with willingness to work primarily in Java on this team).
• Experience writing unit tests and integration tests.
• Experience with synchronization and consistency patterns in stateless distributed systems (caching, idempotency, concurrency basics).
• Demonstrable understanding of scalability and availability in distributed systems.
• Experience with Linux operating environments.
• Good verbal and written communication skills.
• Bachelor’s degree in Computer Science or related work experience.
• Source control (Git / Bitbucket, etc.).

The ideal candidate would also have experience with:

• Spring Framework (Boot, Web, validation, testing).
• Experience using AI coding tools (Cursor, Kiro, etc.)
• Maven and CI (e.g. Jenkins or equivalent).
• Amazon Web Services (e.g. Bedrock, DynamoDB, EC2, Lambda, S3, SQS, ElastiCache).
• REST APIs and server-sent events (SSE) or reactive streaming for long-lived HTTP responses.

Work Context

• Communicates regularly with colleagues and management.
• Legally eligible to work in the U.S.
• Based in or willing to work from Indianapolis as defined by team hybrid/on-site expectations.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.