Senior Engineer, Software DSBC
Position Profile
Technical professional serving as the critical bridge between the Information Development team, Product Engineering, and Development for high‑speed continuous feed inkjet printers. Instrumental in bridging the knowledge gap between technical writers and engineering teams, directly improving the quality of documentation relied on by customers and field engineers.
This role combines hands‑on technical investigation with strong communication skills to translate complex printer system knowledge into actionable insights for technical writers. Regular lab work builds deep product expertise, acting as the team’s “eyes and ears” on printer technology and corrective actions.
Works under normal supervision of management and general guidance of senior professionals, collaborating closely with cross‑functional teams. Offers a path to Advisory Engineering roles as domain expertise develops.
Job Duties and Responsibilities
- Serve as primary technical liaison between Information Development, Product Engineering, and Development teams.
- Investigate and reverse‑engineer complex printer systems to understand product functionality and behavior.
- Translate technical findings into clear documentation and guidance for technical writers.
- Work regularly in the lab to stay current on printer technology, field‑reported issues, and resolutions.
- Provide input and recommendations to improve service documentation.
- Facilitate communication flow between field engineers, development teams, and information development.
- Leverage AI tools and modern technologies to enhance research and documentation quality.
- Contribute to project planning and cross‑functional initiatives.
- Recommend solutions to technical issues impacting documentation accuracy.
- Document work and share knowledge proactively.
- Support changing business needs and assume additional responsibilities as assigned.
Qualifications
Required
- BS in Engineering, Computer Science, or related technical field.
- Ability to understand and analyze complex electromechanical systems.
- 2–4 years of relevant experience.
- Experience with product engineering, reverse engineering, or technical troubleshooting.
- Experience working with global engineering teams, including flexibility for occasional off‑hours meetings.
Preferred
- Background in printing technology, imaging systems, or related industrial equipment.
- Knowledge of documentation tools/languages: DITA, SGML, Oxygen, CCMS, static site generators.
- Familiarity with parts databases, wiring diagrams, assembly documentation, and engineering schematics.
Knowledge, Skills, and Abilities
- Strong analytical mindset with curiosity for complex systems (“The Knack”).
- Excellent written and verbal communication skills.
- Proficiency with AI tools and openness to emerging technologies.
- Self‑motivated, able to work independently in lab environments.
- Strong problem‑solving skills and attention to detail.
- Ability to build relationships and collaborate across teams.
- Sound judgment to prioritize and resolve issues.
- Quick learner, adaptable to new technical skills.
- Positive contributor to team culture and morale.
- Ability to influence solutions to moderately complex technical problems.
Working Conditions, Mental and Physical Demands
- Manage stressors and demands associated with the role to maintain performance.
- Work in environments adhering to regulatory standards or accepted guidelines (dust, fumes, physical/chemical agents).
- Adaptable to travel, overtime, and multiple concurrent tasks.
- Produce clear, concise, accurate written communication.
- Maintain positive work relationships and openness to diverse perspectives.
- Learn and apply new equipment/tools within acceptable timeframes.
- Assume ownership of assignments and complete commitments on time.
The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- BS in Engineering, Computer Science, or related technical field
- 2-4 years of relevant experience
- Experience with product engineering, reverse engineering, or technical troubleshooting
Ricoh USA, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh USA, Inc. and has not been reviewed or approved by Ricoh USA, Inc..
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Healthcare Strength — The company offers comprehensive medical, dental, and vision plans with configurable options, plus disability, life insurance, and an EAP. Feedback suggests coverage breadth is solid, with some noting low copays in certain plans.
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Retirement Support — A 401(k) with company match is available starting on day one. Feedback suggests the program is competitive in scope even if the match level is viewed as only average by some.
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Flexible Benefits — A configurable benefits marketplace with options like pet insurance, employee discounts, tuition reimbursement, and the ability to purchase extra vacation days offers choice. Feedback suggests flexibility and add‑ons help round out total rewards even when base pay feels light.
Ricoh USA, Inc. Insights
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
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