At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Senior Software Engineer
JOB SUMMARYWe are looking for a skilled and motivated Senior Software Engineer who is a natural problem solver and genuinely enjoys helping others succeed. In this role, you will design, build, and maintain high-quality, deployment-related software solutions while collaborating closely with cross-functional partners. You will also assist other teams/groups with issues while advising best deployment practices. The ideal candidate is detail-oriented and thoughtful in approach, enjoys assisting others, and takes pride in delivering reliable, well-crafted solutions.
What You’ll Do
- Analyze problems and design efficient, scalable software solutions to address the problems
- Using AI, develop, test, and maintain high-quality code with a strong focus on accuracy and reliability
- Collaborate with product managers, architects and other engineers to understand requirements and deliver solutions
- Collaborate with groups outside R&D to understand problematic areas and work with the Deployment team to reduce the pain points and make deployment of our software easier and more robust
- Provide technical support and guidance to teammates and groups outside of R&D, helping others understand and use the software effectively
- Troubleshoot issues, identify root causes, and implement long-term fixes
- Write clear documentation to support ongoing development and knowledge sharing
- Help with the releasing of bug fixes and feature updates by reviewing the content and working with the requesting developer and product manager to get any issues resolved
What We’re Looking For
- Strong problem-solving skills with the ability to break down complex challenges into manageable parts
- A genuine desire to help others, whether through collaboration, mentorship, or support
- High attention to detail, with a focus on correctness, consistency, and quality
- Experience developing software with Microsoft .NET
- Ability to communicate technical concepts clearly to both technical and non‑technical audiences
- Comfort working independently while also thriving in a collaborative team environment
Nice to Have
- Experience working with Jenkins, pipeline, CI/CD
- Experience working on customer-facing or internal support tools
- Familiarity with debugging, monitoring, and improving production systems
- Interest in improving operational efficiency
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Work closely with other development and QA resources.
- Be a highly visible, vocal advocate for quality—participate in cross-team discussions and escalate risks/blockers immediately
REQUIRED SKILLS AND EXPERIENCE
- 6+ years of software engineering experience
- Strong programming skills in one or more languages
- Experience with relational databases and SQL
- Excellent debugging and root-cause analysis skills across code, data, and infrastructure
- Strong communication skills
- Self-directed, comfortable with ambiguity, and biased toward action
DESIRED SKILLS AND EXPERIENCE
- Containerization and environments (Docker; Kubernetes a plus)
- Experience coding with AI (e.g., Claude/OpenAI APIs)
- Agile software development experience (Scrum / XP)
EDUCATION
- Bachelor’s degree in computer science or a related field (or equivalent practical experience)
WHAT WE’RE LIKE
NiCE values diversity, curiosity, and collaboration. Employees from all experience levels and backgrounds are intermingled and encouraged to learn about each other’s projects. Our offices foster teamwork as well as self-motivation, with a healthy dose of fun thrown in.
WHERE YOU’LL BE
NiCE seeks candidates authorized to work in the United States. This role is based in Atlanta and follows a hybrid schedule, with two days in the office and three days remote. Candidates should anticipate no travel.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 6+ years of software engineering experience
- Strong programming skills in one or more languages
- Experience with relational databases and SQL
- Excellent debugging and root-cause analysis skills
- Bachelor's degree in computer science or related field
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
