Senior Software Engineer

Become a part of our caring community
 We are looking for a Senior Software Engineer specializing in Adobe Customer Journey Analytics (CJA) to help shape how enterprise scale customer data is transformed into actionable insights. In this role, you will work at the intersection of analytics, data engineering, and personalization—building standardized, scalable foundations within Adobe Experience Platform (AEP). You will play a critical role in modernizing our analytics ecosystem, enabling trustworthy customer journey insights, and powering personalization across digital experiences. This position offers the opportunity to influence platform strategy while working hands on with cutting edge Adobe technologies in a highly collaborative environment.

We are seeking a highly skilled and motivated Adobe Customer Journey Analytics (CJA) Engineer to join our team as a senior individual contributor. This role focuses on enhancing customer journey analytics and personalization capabilities using Adobe Customer Journey Analytics within Adobe Experience Platform (AEP). The ideal candidate will bring deep expertise in data modeling, analytics enablement, and platform standardization, and will partner closely with engineering, marketing, and activation teams to deliver scalable, trusted insights.

Key Responsibilities

Customer Journey Analytics & Insights

• Map and analyze end‑to‑end customer journeys across digital touchpoints using Adobe CJA.

• Develop actionable insights and recommendations to improve customer engagement, retention, and conversion.

• Implement advanced segmentation strategies to support personalization and experience optimization.

• Define and monitor KPIs to measure effectiveness of customer journey initiatives.

• Stay current with industry trends and advancements in customer journey analytics.

Global Schema Design & Standardization

• Design and implement global, reusable schemas that are brand‑, region‑, and platform‑agnostic.

• Partner with business and technical stakeholders to ensure schemas support long‑term scalability and analytics needs.

• Define identity namespaces, primary keys, and governance standards to enable accurate identity stitching and privacy compliance.

CJA Connections & Data Views

• Develop and maintain Adobe CJA Connections and Data Views mapped to AEP datasets.

• Validate data accuracy through reconciliation, analysis, and comparison testing across systems.

• Optimize Data Views for sessionization, attribution, performance, and usability.

• Build calculated metrics, derived fields, and reusable filters to standardize reporting and insights.

Adobe Analytics to AEP/CJA Migration

• Lead and support transitions from Adobe Analytics to AEP‑based CJA implementations.

• Ensure data parity, reporting continuity, and minimal disruption during migration efforts.

• Coordinate tagging updates and data model mappings aligned to XDM standards.

Advanced Analytics & Personalization Enablement

• Apply advanced analytics to strengthen personalization strategies across marketing and product experiences.

• Partner with activation teams (AJO and RT‑CDP) to operationalize insights and measure performance lift.

• Support enterprise analytics architecture patterns for long‑term scalability and reliability.

Tagging, Data Collection & QA

• Collaborate with engineering teams on data collection using Adobe Launch and Web SDK.

• Define event, identity, and data collection standards aligned to XDM and Edge Network best practices.

• Troubleshoot data flow, identity resolution, and ingestion issues across channels.

• Establish QA frameworks, regression checks, anomaly detection, and data health monitoring.

Cross‑Functional Collaboration & Enablement

• Operate within Agile delivery models, coordinating across squads, domains, and external partners.

• Provide documentation, training, and enablement materials to accelerate adoption of CJA capabilities.

• Translate business questions into analytical constructs, dashboards, and decision‑ready insights.

Use your skills to make an impact
 

Qualifications

Required

• Proven hands‑on experience with Adobe Experience Platform (AEP) and Adobe Customer Journey Analytics (CJA).

• Strong expertise in XDM schema design, identity stitching, and data governance.

• Experience building and maintaining CJA Data Views, Connections, calculated metrics, and filters.

• Hands‑on experience with Adobe Launch and Web SDK for enterprise data collection.

• Strong SQL (or equivalent) skills and ability to debug event‑level datasets.

• Excellent analytical, problem‑solving, communication, and collaboration skills.

• Ability to work independently and manage multiple priorities in an Agile environment.

Preferred

• Experience with Adobe Journey Optimizer (AJO), RT‑CDP, Target, Adobe Analytics, and AEM.

• Experience designing KPI frameworks, dashboards, and experimentation programs (A/B testing).

• Scripting or programming experience (Python, JavaScript) and API usage for automation or QA.

• Familiarity with GDPR, CCPA, and label‑based access controls.

• Adobe certifications in CJA, AEP, and/or AJO.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$106,900 - $147,000 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

​
Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.