About Glia
Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.
Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.
The work
In this role, you will join the Media Essentials team (codename Ether). Your mission will be to build world-class rich media solutions that power deep interactions for Glia’s customers. You will be a force multiplier whose work directly impacts the successful execution of our very ambitions Voice+AI roadmap.
The team’s setup
While you will enjoy a role with processes optimized for hybrid or remote work, we deeply value in-person connection. For our colleagues based in Estonia, we highly prefer if you would work from the office more often than not.
We also bring our engineering teams with remote members together at least twice a year to collaborate, innovate, and build relationships. You should be able to travel for these company gatherings, which may also include the final stages of the interview process.
Our team is distributed across Estonia (Tartu, Tallinn), Portugal and Spain, and our processes are optimized for remote collaboration. While we are remote-first, we have physical offices in both Tallinn and Tartu, so if you are based in Estonia, you’ll have the option to work from there if you prefer. We work in the Eastern European time zone (EET/EEST) and are hiring for this role in Estonia and Poland.
Our current tech stack
Backend: Go, Elixir, Ruby, Python
Frontend: React, JavaScript, TypeScript
Infrastructure: AWS, Kubernetes (EKS), Docker, Terraform
Databases & Persistence: PostgreSQL (RDS), DynamoDB, Redis
Event Streaming & Messaging: Apache Kafka, RabbitMQ
AI: Amazon Bedrock, Claude Code, Google Gemini
CI/CD & Build Tools: Jenkins, GitHub Actions, ArgoCD
Monitoring: DataDog, Sentry
For some teams also:
Backend: Node.js, TypeScript, Python
Voice Infrastructure: Kamailio, FreeSwitch, Homer
Cross-platform Desktop: Electron
MobileSDK: Swift, Kotlin, React Native
Note: We are constantly evolving our tech stack to ensure the usage of the right tools for specific needs, and you will be part of the process of choosing new technologies.
Candidate requirements
You are driven, self-motivated, want to take ownership, and get things done well. You are passionate about mastering your craft. You are a life-long learner, curious, and not afraid to ask questions and challenge others as you do yourself. We generally look for the following qualifications:
Experience: You have around 5-8 years of professional software development experience
Leadership & Ownership: You have a proven track record of leading complex technical projects and taking ownership of their outcomes
System Design: You have demonstrable experience designing, building, and maintaining reliable, scalable, and highly available systems
Technical Foundation: You possess a strong understanding of compiled, strictly-typed languages and a great grasp on design patterns
Cloud Proficiency: You are familiar with cloud infrastructure, particularly AWS, and have experience running containerized application
Quality & Testing: You are committed to code quality and have experience with unit testing, integration testing, and test-driven development.
CI/CD: You have knowledge of continuous integration, deployment, and delivery practices.
AI Proficiency: You leverage AI development tools like Claude Code in a deliberate and effective way, while also understanding their limitations and maintaining accountability for your work
Nice to have requirements
You have professional experience with at least one of: Go, C++, Rust, C
You are familiar with event-driven architecture
You are familiar with SIP/VoIP and have practical experience with FreeSWITCH or Kamaillo
You have experience with real-time media streaming application development (for example WebRTC)
No problem if you miss a few of these qualifications. If you find it interesting to learn them, do still apply.
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected]
Top Skills
What We Do
Glia enables companies to deliver an in-person customer experience online. With a single line of code, companies can identify and engage their highest-value web visitors through video, voice, chat, and CoBrowsing to increase online conversions and improve customer support.
