Our mission is to bring intelligence and reliability to real-world operations — starting with home service businesses.
We see operations as a systems problem, not a staffing problem. Answering customers, scheduling appointments, and following up consistently requires judgment, memory, and accountability — not more headcount. As LLMs makes AI agents easier to build and demos easier to fake, reliability and execution become the only real advantage. We help home service companies run their front office with AI that takes action, remembers context, and delivers outcomes you can trust.
In 2025, we scaled revenue 20× to mutli-million dollars, grew the team from 5 to 20, and raised a $25M Series A led by Khosla Ventures with participation from Y Combinator.
Some things to know about us:
Our COO was our first customer — a plumbing company CEO — and helped shape Broccoli from day one.
Our customers collectively do $15B+ in annual revenue, and Broccoli sits directly in the flow of how that revenue is captured.
We’ve booked 500K+ real, verified appointments for our customers.
Every engineer spends time building onsite with customers, listening to live calls and seeing real-world edge cases firsthand.
We’re looking for a Senior Software Engineer to own critical parts of the product and drive execution across complex systems. You’ll be responsible for turning ambiguous problems into shipped features that work reliably in high-stakes, real-world environments.
This is a high-ownership role where you’ll operate like a mini founder—balancing speed, quality, and real customer outcomes.
What You’ll DoOwn major product areas end-to-end—from problem definition to production
Design and build scalable systems across backend, frontend, and integrations (e.g., ServiceTitan)
Work directly with customers to understand workflows and translate them into product decisions
Drive technical decisions that improve reliability, scalability, and speed of execution
Mentor engineers and raise the bar for engineering quality and product thinking
5–8+ years of experience building and scaling production systems
Proven ability to ship complex features with high ownership
Strong product instincts—you know what matters and what doesn’t
Ability to operate in ambiguity and move from 0 → 1 → scale
Clear communication and ability to align teams around decisions
Top Skills
What We Do
Broccoli AI is building the future of customer service for the trades. Our AI voice agents help plumbing, HVAC, and electrical businesses deliver fast, reliable, and empathetic support around the clock. Our mission is simple: to democratize great customer service so every contractor, no matter their size, can give customers the experience they deserve.
