Job Classification:
Technology - Engineering & CloudAre you passionate about building secure, scalable, and intelligent systems that power the future of digital operations? Join Prudential’s GRI Technology team, where Agentic AI and automation are at the core of our intelligent operations strategy. As a Sr. Software Engineer focused on Agentic AI, you’ll help shape the next generation of service management and automation across Technology Application Operations.
Your Team
You’ll work within Intelligent Operations. This team drives innovation, automation, and integration across Prudential’s ITSM landscape, including platforms like ServiceNow, Dynatrace, and a growing portfolio of Agentic AI solutions. The systems you build will span on-premises and cloud environments, supporting Prudential’s commitment to operational excellence and security.
What You’ll Do
• Design, develop, and deploy Agentic AI applications that automate workflows, improve quality, and enable application operations to scale.
• Build solutions such as chatbots and digital assistants for application support, enabling teams to perform tasks across multiple platforms from a single interface. Use cases may include all the ITSM, PLM, and Observability pillars.
• Integrate Agentic AI with ITSM, observability tools, and cloud services to support application operations and other business capabilities.
• Design and deploy cloud-native Agentic AI applications, focusing on portability and scalability across major cloud platforms.
• Apply best practices for security, observability, and governance in all Agentic AI workflows.
• Collaborate with architects and partner teams to ensure robust, secure, and scalable solutions.
• Document architectures, integration patterns, and operational procedures.
• Participate in Agile ceremonies and contribute to sprint planning, retrospectives, and demos.
• Stay current with emerging Agentic AI, AIOps, and automation technologies, and proactively recommend improvements.
• Mentor and support other engineers as we scale our Agentic AI capabilities.
Bonus Exposure
While your primary focus will be Agentic AI, you’ll also gain hands-on experience with other integrated platforms. We value engineers who are eager to learn and adapt as our architecture evolves.
What You’ll Bring
• Bachelor’s degree in computer science, engineering, or related field; or equivalent work experience.
• 6+ years of professional software engineering experience.
• Strong understanding of distributed systems, API integration, and cloud-native development.
• Familiarity with agentic AI concepts (e.g., autonomous agents, orchestration, reasoning, multi-agent systems) and related frameworks for AI, automation, or orchestration is a plus, but not required.
• Ability to write clear and concise technical documentation.
• Knowledge of security, observability, and governance best practices.
• Strong problem-solving and communication skills, with a collaborative mindset.
• Experience with Agile development methodologies and DevOps practices.
Technology Possibilities
We welcome candidates with experience in any of the following (or similar) technologies. If you have a strong engineering background, we’ll support your transition to our chosen technology stack:
• Agentic AI & AIOps Frameworks: LangChain, Semantic Kernel, CrewAI, AutoGen, Haystack, LlamaIndex, OpenAI Function Calling, Hugging Face Transformers, Rasa, Botpress
• Orchestration & Workflow: Apache Airflow, Prefect, Dagster, Ray, Kubernetes, Docker
• Cloud Platforms: AWS, Azure, GCP; familiarity with cloud-native architecture is a plus
• Programming Languages: Python, TypeScript, Java, Go, C#
• API & Integration: REST, GraphQL, gRPC, OpenAPI, AsyncAPI, Webhooks
• Observability & Monitoring: Prometheus, Grafana, OpenTelemetry, Datadog, Splunk, Azure Monitor, AWS CloudWatch
• Security & Governance: OAuth2, OIDC, SAML, HashiCorp Vault, Azure Key Vault, AWS KMS
• Data & Storage: PostgreSQL, MongoDB, Redis, Elasticsearch, S3, Azure Blob, GCS
• DevOps & CI/CD: GitHub Actions, Azure DevOps, Jenkins, GitLab CI, Terraform, Ansible
You’ll Love Working Here Because You Can
Join a team and culture where your voice matters. Every day, your work transforms our experiences to make lives better. As you put your skills to use, we’ll help you make an even bigger impact with learning experiences that grow your technical and leadership capabilities.
#LI-IM1 #LI-Hybrid
Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process, please email [email protected].
If you are experiencing a technical issue with your application or an assessment, please email [email protected] to request assistance.
Top Skills
What We Do
PGIM, the investment management business of Prudential Financial, Inc.* is a multi-manager that delivers industry-leading strategies and solutions to clients. Each business maintains its own investment process and culture, allowing for a singular focus on delivering investment returns for clients.
The PGIM businesses offer investors a wide range of investment strategies across asset classes and geographies, including public equities, public and private fixed income, commercial mortgages and real estate. Clients of PGIM can rely on superior long-term performance, risk management expertise and innovative products to help them realize a wide range of business objectives.
In addition, PGIM uses its collective knowledge and business expertise to work with public, private and non-profit sector partners to create solutions that address critical social issues that have an enduring impact.
*Prudential Financial, Inc. of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.
