Senior Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Senior Software Engineer

Department & Team: Conversational AI, Voice

Location: We are open to this person working hybrid from our office in Galway or remote within Ireland.

About the Conversational AI Team:

At Genesys, we believe that exceptional customer experiences are built on the foundation of intelligent, empathetic technology. Our Conversational AI team is at the forefront of this revolution, developing cutting-edge language technologies that power millions of customer interactions daily. The voice team is responsible for features and considerations unique to audio interactions.

About the Role:

The Senior Software Engineer will be responsible for the development of components and services used to deliver mission critical cloud products. You will work in a cloud-based environment where continuous change, innovation and experimentation are all encouraged. You will work with technologies like Java, Typescript, Amazon Web Services, New Relic and Jenkins, among others. You will iteratively deliver software in a true DevOps model following CI/CD and agile best practices.

Additionally, you will demonstrate mastery in one or more of these technologies and will be an expert in distributed systems. You will be a leader, mentor and role model for their peers and juniors.

Key Responsibilities:

• Design and develop high quality, efficient, testable software to implement key product features.

• Ownership of features beginning to end, design to acceptance testing and deployment.

• Contribute to the evolution of the architecture of the system and the wider product ecosystem.

• Actively contribute input and direction to the Product roadmap.

• Review code and provide feedback relative to best practices, improve readability and anticipate issues.

• Troubleshoot production support issues post-deployment and come up with solutions as required.

• Act as a mentor to other members of the team.

• Enhance overall team velocity.

• Apply processes appropriately for data security, traceability and information sharing.

Minimum Requirements:

• Degree in Computer Science, Software Engineering, or related work experience. 

• Excellent programming skills, particularly in Java.

• 5+ years of experience in Software Engineering. 

• Working experience with REST API back-end services 

• Expert level understanding of object-oriented programming & design.

• Proactive, self-driven, and possessing a growth mindset.

• Effective verbal and written communicator

• Strong collaboration and listening skills

• Demonstrated awareness of modern AI technologies and their implications (safety, privacy, reliability), with role-appropriate skills developed through internal training and applied practice

Desirable Skills:

• Cloud Native application development, preferably AWS based.

• Familiarity with Natural Language Understanding concepts & solutions.

• Understanding of Microservices architecture principles and best practices.

• Familiarity with Voice Bot Platforms.

• Experience working with remote engineering teams

Our Benefits:

• Flexible work schedules and work-from-home options

• Development and career growth opportunities

• Excellent pension scheme

• Bonus scheme

• Health Insurance

• Income Protection & Life Assurance

• Family-friendly leave allowances, including paid maternity and paternity leave.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.