About Reputation
Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.
Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.
Why Work at Reputation?
Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.
We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022.
Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.
The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.
Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback.
Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality products to our users
Work in a fast-paced CI/CD Kanban environment and participate actively in feature development and bug resolution
Capability to manage multiple projects with material-technical risk across teams and processes; may serve as a functional lead or technical owner.
Work on several Reputation products to extend functionality and to maintain zero customer-reported bugs.
Be a mentor for colleagues and help promote knowledge-sharing
Additional duties as assigned.
Qualifications:
5+ years of experience in designing & implementing highly interactive UI for high-volume robust web applications
Solid programming skills in JavaScript and experience building reusable components using JavaScript libraries such as React and Node.js
Advanced knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
Advanced knowledge with NoSQL databases, such as MongoDB, Elasticsearch, and Big Query, including development, troubleshooting, and performance optimization.
Observability experience or willingness to learn
Experience working in a Cloud environment and developing scalable, distributed systems.
User-Centric: You have a strong sense of empathy for the end-user and are driven to improve their experience
Technical Skills: Comfortable with data-intensive applications and distributed systems
A portion of our platform is built with Java and Spring Boot; experience with these technologies is helpful for building scalable and efficient backend services.
Experience using GoLang to build and optimize data pipelines.
GraphQL
RabbitMQ
Redis
Elasticsearch
Social Media APIs (Facebook, Instagram, LinkedIn, Twitter, YouTube, TikTok, etc)
When you join Reputation, you can expect:
Flexible working arrangements.
Career growth with paid training tuition opportunities.
Active Employee Resource Groups (ERGs) to engage with.
An equitable work environment.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute.
Additionally, we offer a variety of benefits and perks, such as:
Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws
Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy
Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA)
Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)
OPD: of 7500 per annum per employee
Leaves
10 Company observed holidays a year (Refer to the Holiday Calendar for the Year)
12 Casual/Sick leaves (Pro-rata calculated)
2 Earned Leaves per Month (Pro-rata calculated)
4 Employee Recharge days (aka company holiday/office closed)
Maternity & Paternity (6 months)
Bereavement Leave (10 Days)
Car Lease:
Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.
Applicants only - No 3rd party agency candidates.
Top Skills
What We Do
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow.
