Jobs at Reputation

Own and grow enterprise SaaS accounts across the US by leading multi-stakeholder sales cycles, building executive relationships, developing account strategies, identifying expansion opportunities, maintaining pipeline and forecast discipline, and collaborating cross-functionally to drive customer success and revenue growth.

Lead global technical support operations and managers to improve KPIs, scalability, and customer experience. Drive data-informed process improvements, AI/automation adoption, cross-functional collaboration, escalation management, coaching, and operational change across Product, Engineering, and Customer Success.

Lead product development for Reputation's core reputation management SaaS: define requirements, conduct market and customer research, prioritize engineering efforts, produce developer- and customer-facing deliverables, collaborate with design and engineering, evangelize product vision, and use data to measure success across releases.

Coordinate product development projects, manage product management tools and vendors, improve processes, document plans and releases, analyze product data, train teams, manage risks and compliance to ensure on-time, quality product deliveries.

Senior Full Stack Engineer building scalable, high-performance web applications. Own feature design through delivery, write clean reusable code, optimize databases, work with CI/CD, containers, cloud, distributed systems, mentor teammates, and maintain zero customer-reported bugs.

Monitor and respond to customers' social media reviews, comments, messages, and surveys across platforms. Ensure brand-aligned, timely, professional responses, identify sentiment trends, collaborate with clients, and perform additional operational duties as assigned. Hybrid role with shift work including nights and weekends.

Lead product for Reputation's core SaaS platform: define requirements, conduct market and customer research, prioritize engineering work, create developer- and customer-facing deliverables, collaborate cross-functionally, evangelize vision, use data-driven decisions, and own features end-to-end from definition through launch and iteration.

Own mid-market book of business to drive new SaaS customer acquisition: build strategic deal plans, deliver tailored presentations, navigate complex sales cycles, manage pipeline and forecasting in Salesforce, and collaborate cross-functionally to accelerate deal velocity and long-term customer value.

Design, implement, test, and deliver scalable, data-intensive web applications. Build reusable UI components, enforce engineering best practices, work in a CI/CD Kanban environment, mentor colleagues, own features end-to-end, and maintain high product quality with zero customer-reported bugs.

Lead and optimize sales processes, territory planning, RFP and Bid Desk reviews, Salesforce enhancements, data quality, and sales tech stack. Deliver metrics, automate alerts, collaborate cross-functionally, and use AI tools to improve AE/CSM productivity and sales efficiency.

The Sales Development Representative at Reputation is responsible for prospecting, educating, qualifying leads, and tracking customer interactions in Salesforce. They are the first point of contact for customers, requiring excellent communication skills and the ability to articulate business value.

As a Technical Support Engineer, you'll resolve complex technical issues, partner with engineering for deep bug analysis, and mentor support staff.