Jobs at Reputation

Develop and maintain automated tests for web applications, APIs, integrations, SaaS platforms, and AI-powered features. Build customer journey tests, enhance automation frameworks, integrate testing into CI/CD pipelines, troubleshoot failures, and collaborate with engineering teams to improve quality and release confidence. The role also contributes to AI-assisted testing initiatives and evaluates emerging AI testing technologies.

Senior Full Stack Engineer building scalable, high-performance web applications. Own feature design through delivery, write clean reusable code, optimize databases, work with CI/CD, containers, cloud, distributed systems, mentor teammates, and maintain zero customer-reported bugs.

Develop and maintain Go microservices and PERN-based web services on GCP. Build features, troubleshoot production incidents, manage Helm deployments and GitHub Actions pipelines, write automated tests, support Node.js, GraphQL, and React applications, and collaborate on infrastructure, observability, and distributed systems improvements.

Lead and optimize sales processes, territory planning, RFP and Bid Desk reviews, Salesforce enhancements, data quality, and sales tech stack. Deliver metrics, automate alerts, collaborate cross-functionally, and use AI tools to improve AE/CSM productivity and sales efficiency.

Provides technical onboarding and advanced configuration for enterprise SaaS customers. Manages tenant provisioning, deployment, data quality, trial setup, troubleshooting, issue reproduction, bug reporting, and escalations to Engineering. Supports internal teams and customers with technical guidance, documents processes, improves onboarding workflows, and ensures implementation tasks meet SLAs.

Develop and execute go-to-market plans for Reputation’s platform, including high-velocity product launches, sales enablement, product collateral, messaging, competitive analysis, and market research. Serve as a subject matter expert for sales, marketing, and customer success teams, translate product features and customer insights into differentiated value propositions, and collaborate with Product Management to influence the product roadmap.

Identify, engage, and qualify high-value sales opportunities through account research and insight-led outreach across email, phone, and social channels. Use AI tools and CRM systems to personalize prospecting, maintain accurate data, and improve productivity. Partner with Account Executives to develop pipeline, qualify inbound and outbound leads, and refine messaging based on performance and feedback.

Own and grow enterprise SaaS accounts across the US by leading multi-stakeholder sales cycles, building executive relationships, developing account strategies, identifying expansion opportunities, maintaining pipeline and forecast discipline, and collaborating cross-functionally to drive customer success and revenue growth.

Lead global technical support operations and managers to improve KPIs, scalability, and customer experience. Drive data-informed process improvements, AI/automation adoption, cross-functional collaboration, escalation management, coaching, and operational change across Product, Engineering, and Customer Success.

Lead product development for Reputation's core reputation management SaaS: define requirements, conduct market and customer research, prioritize engineering efforts, produce developer- and customer-facing deliverables, collaborate with design and engineering, evangelize product vision, and use data to measure success across releases.

Monitor and respond to customers' social media reviews, comments, messages, and surveys across platforms. Ensure brand-aligned, timely, professional responses, identify sentiment trends, collaborate with clients, and perform additional operational duties as assigned. Hybrid role with shift work including nights and weekends.

Lead product for Reputation's core SaaS platform: define requirements, conduct market and customer research, prioritize engineering work, create developer- and customer-facing deliverables, collaborate cross-functionally, evangelize vision, use data-driven decisions, and own features end-to-end from definition through launch and iteration.

The Sales Development Representative at Reputation is responsible for prospecting, educating, qualifying leads, and tracking customer interactions in Salesforce. They are the first point of contact for customers, requiring excellent communication skills and the ability to articulate business value.