Jobs at Reputation

Supports monthly, quarterly, and year-end close processes through journal entries, general ledger reconciliations, financial reporting, expense analysis, and travel expense processing. The role also assists with audits, internal controls, accounting automation, process standardization, expense coding, and cross-functional process improvement.

Provides technical onboarding and advanced configuration for enterprise SaaS customers. Manages tenant provisioning, deployment, data quality, trial setup, troubleshooting, issue reproduction, bug reporting, and escalations to Engineering. Supports internal teams and customers with technical guidance, documents processes, improves onboarding workflows, and ensures implementation tasks meet SLAs.

Identify, engage, and qualify high-value sales opportunities through account research and insight-led outreach across email, phone, and social channels. Use AI tools and CRM systems to personalize prospecting, maintain accurate data, and improve productivity. Partner with Account Executives to develop pipeline, qualify inbound and outbound leads, and refine messaging based on performance and feedback.

Lead product development for Reputation's core reputation management SaaS: define requirements, conduct market and customer research, prioritize engineering efforts, produce developer- and customer-facing deliverables, collaborate with design and engineering, evangelize product vision, and use data to measure success across releases.

Monitor and respond to customers' social media reviews, comments, messages, and surveys across platforms. Ensure brand-aligned, timely, professional responses, identify sentiment trends, collaborate with clients, and perform additional operational duties as assigned. Hybrid role with shift work including nights and weekends.

The Sales Development Representative at Reputation is responsible for prospecting, educating, qualifying leads, and tracking customer interactions in Salesforce. They are the first point of contact for customers, requiring excellent communication skills and the ability to articulate business value.