Senior Software Engineer

Company Description
The Team:
ServiceNow's Impact Engineering team creates applications to help customers, and our Customer Success Delivery teams quickly maximize the value of their ServiceNow investment. Impact provides AI-driven recommendations and ServiceNow expertise helping customers validate the readiness of their organization to adopt our AI innovations quickly, map investments to business objectives, and track the value gained.
The Role:
Working as a bridge between Data Science and Engineering, you will collaborate across various teams, supporting both data science and engineering as well as liaising with architecture and product management to help shape the Impact AI roadmap and accelerate ServiceNow's value to our customers.
Job Description
What you get to do in this role:

• Data Extraction and Pre-processing: Normalizing and pre-processing data, creating datasets, organizing outcomes, documenting data-quality checks.
• Model Evaluation, Implementation & Maintenance: Evaluating, selecting, and implementing models locally, setting up automated drift / performance monitoring in production.
• Solution Design: Contribute to solution diagrams.
• Education and Training: Educating engineers on data and model management best practices through individual and team sessions.
• Presentation and Documentation: Preparing and presenting explanatory documents and presentations to PMs and relevant internal customers .
• Production Deployment of Models: Bringing Python models to production, paying attention to non-functional requirements such as predictive accuracy, robustness, security, performance, and storag

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 3-5 years experience in industry, working in a data related role where more than 50% of time spent actively working in data
• Strong Data Literacy: Deep understanding of data, including data extraction, normalization, preprocessing, and evaluation as well as event streaming and data pipelines. Industry experience of working with big data technologies and ELT.
• Technical Proficiency: Proficiency in Python, SQL and JavaScript is essential, as the role involves creating datasets, mapping and adjusting code, migrating proof of concept code (Python) into production (JavaScript) as well as performing exploratory data analysis (EDA).
• Preference for someone who has either of below:
• a BSc or BEng in Computer Science or Software Engineering and a Masters in AI or Data related
• AI major in their Bachelors degree and additional learning in Data or AI - could be certified or college
• The role requires being in the office a minimum of two days per week and working with teams across different regions.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.