Senior Software Engineer

Senior Engineer

Kubernetes, Golang, Ruby

We are looking for a Senior Engineer to help us uplift, scale and maintain our platform infrastructure built using cutting edge cloud technologies such as Kubernetes, AWS EC2/EKS/CloudFormation, containerd, Hashicorp’s Consul and Vault. 

Our goal is to automate the deployment and management of our platform infrastructure throughout its lifecycle. You’ll be working on pipeline tooling like Spinnaker to automate the monitoring, rollout/rollback of changes to all of our clusters. Additionally, you’ll be helping us build a myriad of monitoring, management and alerting systems, dashboards, tracking systems and other tooling.

• Work with an extremely talented and senior team of experienced engineers from diverse backgrounds and varied experiences.

• Maintain and enhance our infrastructure deployment pipelines and plugins.

• Enhance the platform with advanced self healing and configuration management capabilities.

• Contribute back to open source projects.

• Contribute to and maintain our engineering documentation and our internal engineering blog.

• Support engineers running their workloads on our Kubernetes based platform.

• Work with our compliance and security teams to ensure the systems we build are highly reliable, secure, and SOC-II Compliant.

• Participate in a tightly knit, cohesive and self-organizing Scrum team.

• Participate in the team’s on-call rotation, debugging and isolating problems in a production environment while maintaining uptime of our systems.

• Master’s Degree + some experience 

or

• Bachelor’s Degree + at least 3 years experience (not mandatory)
   

• Moderate level experience in supporting and maintaining Kubernetes clusters.

• Moderate level experience in one of these programming languages: GoLang, Ruby.

• Moderate level experience working in a Platform Engineering or DevOps role.

• Moderate level experience in the following AWS services: EC2, EKS, Cloudformation, Amazon IAM.

• Eagerness to learn and get involved in various projects.

• Strong ownership of your work, with demonstrated ability to drive projects from inception through to completion.

• Care for best practices, high quality code, and proper test coverage. We ship code frequently, but stability and reliability is a must.

• Experience working with Linux systems.

• Experience being on-call and providing support for medium to large scale production systems.

• Experience building and maintaining self managed Kubernetes clusters.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.