Senior Software Engineer

Job Description

Senior Software Engineer – IT Asset Management Integrations (Full-Stack)

Location: This role follows a hybrid work model, requiring candidates to be based in Madison, San Francisco, or Austin.

Join Zendesk and Build the IT Asset Management Integrations Platform

Zendesk is expanding its IT Asset Management (ITAM) capabilities with a new product focused on enterprise-scale asset tracking, lifecycle automation, and compliance-driven IT workflows. As part of this initiative, we are forming the ITAM Integrations team, a dedicated sub-team responsible for building the integrations platform that connects external IT asset management systems to Zendesk ITAM. This platform will enable seamless data ingestion, synchronization, and automation for third-party IT asset sources, procurement systems, and compliance tools.

We are looking for a Senior Software Engineer with a backend or full-stack focus to develop and scale the ITAM Integrations platform. This role requires deep expertise in integration architecture, scalable data ingestion, and automation-driven asset lifecycle management. If you’re passionate about building robust API integrations, solving complex data processing challenges, and working on a high-impact engineering team, we’d love to hear from you.

What You’ll Be Doing

• Develop and Scale the ITAM Integrations Platform

• Design and build enterprise-grade integration workflows, enabling real-time asset synchronization between external IT asset management systems and Zendesk ITAM.

• Develop data ingestion pipelines to efficiently process large-scale asset records from CMDBs, software inventory tools, procurement platforms, and governance systems.

• Build and optimize high-scale API-driven integration components, ensuring seamless asset data exchange between Zendesk and external ITSM and ITAM ecosystems.

• Implement event-driven architectures, supporting real-time asset status changes, compliance checks, and lifecycle tracking automation.

• Optimize backend performance, ensuring low-latency asset imports, scalable API interactions, and high-throughput processing of structured asset data.

• Technical Collaboration & Cross-Team Work. Work closely with Engineering Managers, Product Leaders, and ITAM Platform Engineers to define integration best practices and technical standards.

• Participate in architectural design reviews, advocating for extensible API designs, structured data modeling, and scalable event-driven ingestion frameworks.

• Collaborate with external API providers, ITSM platforms, and compliance vendors, ensuring seamless interoperability with industry-standard IT asset tracking tools.

• Contribute to internal platform-wide engineering initiatives, ensuring reliability, security, and observability in IT asset integrations.

• Provide mentorship and technical guidance to junior engineers, fostering a culture of high-quality code, performance optimization, and test-driven development.

• Solve Enterprise-Scale IT Asset Management Challenges

• Architect multi-source integration pipelines, capable of handling millions of asset records from various IT ecosystems.

• Implement workflow automation models, enabling businesses to automate IT asset provisioning, decommissioning, and software license tracking.

• Enhance observability, monitoring, and security for high-scale asset ingestion workflows, ensuring auditability and governance compliance.

• Enable configurable integration frameworks, allowing customers to define asset import policies, automated updates, and rule-based enforcement mechanisms.

What You Bring to the Role

Required Qualifications

• 5+ years of experience in backend or full-stack software engineering, with expertise in integration platforms, asset data ingestion, or API-driven automation.

• Strong backend development experience in Ruby on Rails, designing scalable, event-driven API ecosystems.

• Experience developing data ingestion and synchronization frameworks, ensuring seamless interoperability between asset management systems and ITSM platforms.

• Strong knowledge of event-driven architectures, integrating message queues, pub/sub systems, and real-time asset change tracking.

• Deep understanding of multi-tenant SaaS integration architectures, ensuring backend scalability, data consistency, and fault-tolerant asset ingestion workflows.

• Experience working with high-scale API development, ensuring seamless external system integration, compliance data syncing, and automated asset updates.

• Excellent problem-solving skills, ability to collaborate in cross-functional teams, and passion for scalable system design and automation-driven workflows.

Preferred Qualifications

• Experience working with IT Asset Management systems, CMDBs, or enterprise governance tools.

• Familiarity with procurement data models, software license tracking, and IT compliance enforcement.

• Experience working with observability tools (e.g., DataDog) and optimizing performance for high-throughput API interactions.

• Previous contributions to open-source integration frameworks, API-driven data ingestion platforms, or IT asset workflow automation tools.

Tech Stack You’ll Work With

• Backend: Ruby, Ruby on Rails, MySQL/Aurora

• Event-Driven Architecture: Kafka, Sidekiq, or equivalent messaging/queueing systems

• Frontend (if applicable): JavaScript, TypeScript, React, Redux, GraphQL

• DevOps & Monitoring: DataDog, Kubernetes, CI/CD tools

• Cloud & Infrastructure: AWS, Terraform, Serverless Architectures

Why You Should Apply

• Be part of Zendesk’s future. IT Asset Management is a strategic new product initiative with strong investment and executive support.

• Work on a critical integrations platform. Develop real-time IT asset synchronization solutions, ensuring seamless external system connectivity and workflow automation.

• Solve complex engineering challenges. Architect scalable ingestion models, event-driven integration workflows, and compliance-driven asset tracking systems.

• Develop at scale. Work with modern backend technologies to build a high-impact, enterprise-grade ITAM integrations framework.

• Grow your career. Gain exposure to large-scale system integrations, workflow automation, and SaaS data governance strategies.

• Enjoy flexibility. Hybrid-friendly culture with strong work-life balance.

The US annualized base salary range for this position is $145,000.00-$217,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.