Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Software Engineer
Are you someone who likes to work with the latest in cloud technology to solve interesting and challenging problems? If so, Genesys might be the place you want to work!
Job Title: Senior Software Engineer
Team Background:
We are looking for a talented Senior Software Engineer to join our Service Reliability (SRE) team and help build innovative services and solutions to bring the benefits of our cutting-edge technology to Genesys Customers.
The Service Reliability discipline is at the cutting edge of DevOps and cloud-native architecture. Our mission is to systematize reliability and recoverability across hundreds of services running at massive scale. Genesys Cloud is in hypergrowth; Service Reliability Team is a handful of engineers inventing the tools and techniques to enable our teams to keep up with the demand for our platform.
We are an extremely knowledgeable and friendly team. We are always helping our fellow team members with challenges and providing assistance with solutions. We are very collaborative and support each other in many aspects throughout the development process.
What you will need to be successful in this role:
As a Senior Software Engineer, you will be leading the design and development of cloud-based services and infrastructure to ensure the reliability, scalability, and performance of our software platform.
You will need a solid understanding of multi-tenanted microservice architecture and development, along with a strong Production First Mindset. You will be responsible for ensuring the scalability and availability of the entire platform and delivering high-quality code as a member of a cross-functional development team.
Candidates for this position should be proficient in at least one programming language and capable of quickly learning new techniques and languages. You should have a drive to understand how your work integrates with other groups to provide value to our customers.
Keeping up to date with the latest trends in cloud technology, particularly the AWS platform and its growing feature set, is essential. Additionally, you will have opportunities to work with and leverage technologies such as Jenkins, AWS Lambda, and Step Functions, aligning with our strong focus on Continuous Delivery and a DevOps mindset.
Being detail-oriented and collaborative will also ensure your success in this role.
What you will do:
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Collaborate with other teams across the Genesys Cloud platform when working on features or assisting them with Resiliency or Observability efforts.
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Design and develop scalable, reliable, and performant microservices and cloud-based solutions.
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Implement and maintain robust CI/CD pipelines for automated building, testing, and deployment.
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Conduct code reviews and contribute to improving overall code quality and best practices.
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Participate in system design discussions and architectural decision-making.
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Implement monitoring, alerting, and observability solutions to ensure service health and performance.
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Work with remote team members in designing, developing, and testing features and functionality that include high scalability, availability, and reliability.
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Help with root cause analysis of functional, performance & scalability issues and contribute code to help address these issues.
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Attend daily stand-ups with team members for communication, sharing of ideas and for supporting fellow team members in resolving any blocking issues.
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Participate in on-call rotations for customer-impacting platform issues.
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Continuously look for opportunities to improve existing services, either with code changes and/or architecture changes.
What you will bring to the role:
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Bachelor's degree or higher in Computer Science or related discipline.
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4+ years of experience in Software Development, with a focus on backend and cloud technologies.
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Strong proficiency in at least one of the following languages:
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Python
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Go
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JavaScript or TypeScript
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Experience with cloud platforms, preferably AWS, and related services.
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Solid understanding of distributed systems, microservices architecture, and RESTful API design.
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Experience with Continuous Integration/Delivery systems such as Jenkins or similar.
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Strong knowledge of database technologies, both SQL and NoSQL.
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Experience with monitoring and observability tools (e.g., New Relic, Datadog, Prometheus stack).
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You have a DevOps mindset and champion Continuous Delivery best practices.
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Experience working within Agile software development frameworks.
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Excellent problem-solving skills and ability to debug complex systems.
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Strong verbal and written communication skills.
What do we offer?
- The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
- The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company.
- Keep you in the loop: complete support and transparency from our global and local leaders.
- An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community.
- Career development: we will support your professional growth because your goals are important to us.
- Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based.
- Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.
- Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.
- And a fabulous new HQ from near Nyugati Railway Station at Budapest.
If you’re interested in joining the Genesys team, but this role doesn’t look like the right one for you. Click here to learn more about our different teams and submit your LinkedIn profile.
About Genesys:
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit www.genesys.com.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristic.
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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
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