The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
How will you make an impact in this role?
The Enterprise CRM Solutions team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise.
Responsibilities- Lead the design and delivery of complex Salesforce solutions, integrations and platform capabilities, from requirements through production.
- Provide technical leadership and architectural direction, translating business needs into scalable, maintainable and secure solutions.
- Own solutions end-to-end, proactively identifying dependencies, technical risks and trade-offs and driving them to resolution.
- Lead technical design discussions and influence decisions across Product, Engineering, Architecture and partner teams.
- Mentor and guide engineers, providing technical coaching, thoughtful code/design reviews and helping raise engineering standards across the team.
- Remain hands-on with development while leading by example in code quality, testing, automation, observability and engineering best practices.
- Drive modernization and simplification of the Salesforce platform, including reducing technical debt and improving platform scalability and maintainability.
- Identify opportunities to improve CI/CD, developer productivity, automation and engineering processes.
- Evaluate and champion adoption of new Salesforce capabilities and technologies where they create meaningful business or engineering value.
- Navigate ambiguity, challenge existing approaches when appropriate, and drive alignment and resolution across teams.
- Promote inner sourcing, reusable capabilities and engineering practices that benefit the broader technology organization.
- 7+ years of software engineering experience, including experience leading the design and delivery of complex enterprise solutions
- 5+ years architecting, designing and developing on the Salesforce platform, with deep understanding of its capabilities, limitations and architectural patterns
- Strong hands-on experience with Apex, LWC, SOQL/SOSL, APIs, integrations and Salesforce data/security models
- Demonstrated experience providing technical leadership across engineering teams, including solution design, code/design reviews and technical decision-making
- Proven ability to mentor engineers, raise engineering standards and influence teams without direct authority
- Experience owning large or complex solutions end-to-end, including architecture, estimation, delivery, production readiness and ongoing modernization
- Strong experience designing enterprise integrations and API-based solutions across Salesforce and distributed systems
- Ability to evaluate architectural trade-offs, manage technical risk and drive alignment across Product, Engineering and Architecture stakeholders
- Demonstrated ability to operate effectively in ambiguity, take ownership and drive complex problems to resolution
BS in Computer Science, Computer Engineering, or equivalent practical experience.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 7+ years of software engineering experience, including leading the design and delivery of complex enterprise solutions
- 5+ years architecting, designing, and developing on the Salesforce platform
- Strong hands-on experience with Apex, LWC, SOQL/SOSL, APIs, integrations, and Salesforce data and security models
- Experience providing technical leadership across engineering teams, including solution design, code and design reviews, and technical decision-making
- Experience mentoring engineers, raising engineering standards, and influencing teams without direct authority
- Experience owning complex solutions end-to-end, including architecture, estimation, delivery, production readiness, and modernization
- Strong experience designing enterprise integrations and API-based solutions across Salesforce and distributed systems
- Ability to evaluate architectural trade-offs, manage technical risk, and align Product, Engineering, and Architecture stakeholders
- Ability to operate effectively in ambiguity, take ownership, and resolve complex problems
- Bachelor's degree in Computer Science, Computer Engineering, or equivalent practical experience
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Fair & Transparent Compensation — Pay is considered generally solid for many, with frequent mentions of good compensation alongside strong benefits. Overall sentiment points to many employees feeling adequately paid even if it is not viewed as top-of-market.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
