What Makes Cloudbeds Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.
How You'll Make an Impact:
As a Senior Software Engineer on the Core AI Squad, you'll design, build, and operate customer-facing AI platform capabilities that power intelligent product experiences across Cloudbeds. This is a product engineering role focused on production AI systems, agentic workflows, evaluation, and observability - not an internal tooling role. You'll work primarily in Python while collaborating across our broader PHP and Java ecosystem, building systems where correctness, reliability, latency, cost, and model quality are core to the job. Your goal is to help Cloudbeds ship AI-powered customer experiences that are useful, trusted, scalable, and measurable.
Our Core AI Squad:
The Core AI Squad owns the customer-facing AI platform infrastructure, agentic workflows, and evaluation and observability foundations that enable AI-powered experiences across Cloudbeds products. The team builds the production capabilities that let us evaluate models and providers for specific use cases, orchestrate tools and workflows, measure quality over time, and integrate AI safely into real customer journeys. You'll join a senior, product-minded group that values ownership, pragmatic architecture, fast learning, and strong collaboration across product, design, data, and engineering.
What You Bring to the Team:
- Design, build, and operate customer-facing AI platform services and product features primarily in Python, while integrating with PHP and Java systems as needed
- Build and evolve agentic harnesses, including agent runtimes, workflow orchestration, tool execution, state management, recovery paths, and evaluation hooks
- Integrate agents and LLM-powered workflows into production systems with strong attention to reliability, correctness, latency, scalability, and cost
- Evaluate models and providers for specific product use cases, using clear success criteria and abstractions that keep the platform flexible as the AI ecosystem evolves
- Own evaluation, tracing, observability, and quality feedback loops for AI features so the team can detect regressions, understand behavior, and improve over time
- Write clean, well-tested, well-documented code and advocate for engineering best practices, test automation, maintainability, and operational excellence
- Collaborate with product, design, data, security, and engineering partners to turn ambiguous AI product opportunities into reliable customer-facing features
- Comfort building, debugging, and operating services that interact with PostgreSQL, SQS, gRPC, and REST APIs, including data models, event streams, service contracts, and versioning
- Contribute as a senior individual contributor through technical leadership, architecture input, pair programming, code reviews, and mentorship
What Sets You Up for Success:
- 5+ years of software engineering experience building, shipping, and operating production systems
- Strong proficiency with Python in production environments, including APIs, services, tests, debugging, and operational ownership
- Hands-on experience building, integrating, or evaluating agentic systems, agent harnesses, tool orchestration, or LLM-powered workflows
- Experience with agentic frameworks and tooling such as LangChain, LangSmith, LangGraph, or similar platforms (PydanticAI, CrewAI, etc)
- Experience with MCP, vector databases, retrieval patterns, RAG architectures, or AI evaluation platforms
- Comfortable working across a polyglot stack, especially contributing to or integrating with PHP and Java services when the product requires it
- Familiarity with prompt and version management, guardrails, tracing, LLM observability, cost and latency optimization, or human-in-the-loop workflows
- Experience with cloud infrastructure and containerization such as Docker, Kubernetes, and AWS, plus experience working with remote-first, globally distributed teams
- Experience with API-driven design, distributed systems, data modeling, and reliable service boundaries
- Strong knowledge of software best practices, design patterns, performance, security-minded development, and testing across unit, integration, and end-to-end levels
- Excellent problem-solving and debugging skills, especially in complex systems with uncertain or probabilistic behavior
- Good product sense, customer empathy, strong communication, teamwork, ownership, and time management
- Business-level English fluency, verbal and written
#LI-SD1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards:
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice (2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra-long weekend every month
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Skills Required
- 5+ years of software engineering experience building, shipping, and operating production systems
- Strong proficiency with Python in production environments (APIs, services, tests, debugging, operational ownership)
- Hands-on experience building, integrating, or evaluating agentic systems, agent harnesses, or LLM-powered workflows
- Experience with agentic frameworks and tooling (e.g., LangChain, LangSmith, LangGraph, PydanticAI, CrewAI)
- Experience with vector databases, retrieval patterns, RAG architectures, or AI evaluation platforms
- Comfort contributing to or integrating with polyglot stacks, especially PHP and Java services
- Familiarity with prompt/version management, guardrails, tracing, LLM observability, cost and latency optimization, or human-in-the-loop workflows
- Experience with cloud infrastructure and containerization such as Docker, Kubernetes, and AWS
- Experience working with PostgreSQL, Amazon SQS, gRPC, and REST APIs including data models, event streams, and service contracts
- Strong knowledge of software best practices, design patterns, performance, security-minded development, and automated testing (unit, integration, end-to-end)
- Excellent problem-solving and debugging skills in complex, probabilistic systems
- Business-level English fluency, verbal and written
What We Do
Cloudbeds provides a transformative technology platform upon which any lodging provider, from luxury hotels to campgrounds, can build and run their business. We help lodging businesses reach travelers from every corner of the globe and empower them to spend more time with their guests, and less time worrying about technology. We've brought together the smartest minds from around the world to innovate new technology that challenges the status quo and makes the world a more connected place.
Why Work With Us
Cloudbeds has embodied a remote-first culture since the beginning (since before remote was cool!): our 100% remote workforce (and 75% of management!) has the option to come into one of our 2 offices (San Diego HQ, São Paulo), but doing so has never been required. Working here means working anywhere - with talented peers around the world.
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