The person in this position supports all Light & Wonder Technologies’ software applications and hardware. Efficiently and effectively handle customer service inquiries. Provides prompt resolution to all support related issues through developing, designing, and testing code integrated into software products.
Provide resolutions to customer issues.
Supports and troubleshoots customer and employee problems to determine if the problem is hardware, software, or procedural.
Provides customer satisfaction.
Follow up with customers, provide regular updates and see problems through to resolution.
Updates knowledge base on a regular basis.
Maintains a thorough understanding of the product methodology and functionality of the systems.
Utilize excellent customer service skills, defuse difficult customer situations, and exceed customers’ expectations.
Recommended procedure modifications or improvements.
Preserve and grow your knowledge of help desk procedures, products and services.
Utilizes technical knowledge to write and complete software tasks and projects.
Research new technologies and incorporate them into new systems and products.
Tests, integrates, writes, troubleshoots, and debugs software applications and on client sites.
Responsible for the architecture and implementation of critical software components and games; uses company standards and applies design principles and patterns to develop robust software.
Works closely with other engineers to provide guidance and assistance in the areas of software architecture, coding standards, and system related issues.
May act as team mentor in a multi-person development team.
May supervise and verify the work of engineers, designers, or technicians.
Participates in on call rotation.
Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Electrical Engineering Technology, or a related field, or equivalent combination of education and experience; Master's degree preferred.
Minimum 5 years of experience in software development, software engineering, technical support, casino systems, or a related technical field.
Minimum 5 years of hands-on coding experience and professional experience working within a software development team.
Experience with build automation, continuous integration, unit testing, change management, and configuration management.
Experience providing technical support in production environments, including software installation, upgrades, troubleshooting, maintenance, and issue resolution.
Knowledge of software development lifecycle (SDLC), software testing methodologies, and development/modeling tools.
Strong troubleshooting, analytical, and problem-solving skills, including data analysis, database maintenance, and query development.
Working knowledge of help desk tools, databases, remote access technologies, and operating systems.
Experience with one or more of the following technologies is preferred: SQL Server, SQL Reporting Services, Database Administration, Java, .NET, C#, C++, Unix, AS400, cloud solutions, networking, virtualization, and Microsoft technologies.
Ability to debug complex issues and develop compliant software fixes in regulated environments.
Strong customer service, communication, and client-facing skills, with the ability to interact effectively across technical and non-technical audiences.
Ability to train, mentor, and collaborate with cross-functional teams.
Ability to manage multiple priorities in a fast-paced, high-pressure environment.
Familiarity with Light & Wonder products and software applications is preferred.
Ability to support multiple products and execute software deployments, upgrades, and maintenance activities in live production environments.
Proficiency in English.
Must be able to obtain and maintain required gaming registrations and licenses.
Ability to travel up to 15%.
Must be available to support a 24/7/365 business environment, including weekends, holidays, and non-standard hours as needed.
Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
#LI-Hybrid
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Skills Required
- 5+ years of software development experience
- Proven experience designing and developing scalable software solutions
- Strong proficiency in C++, C, and C#
- Strong proficiency in SQL and database optimization
- Knowledge and experience developing WPF .NET applications
- Experience with Agile and Scrum methodologies
- Experience using version control systems including Git and Perforce
- Solid understanding of software architecture, data structures, and algorithms
- Excellent problem-solving and debugging skills
- Effective communication and collaboration skills
- Ability to lead and mentor software developers
- Willingness to consent to background investigation and obtain gaming licenses as required
Light & Wonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Light & Wonder and has not been reviewed or approved by Light & Wonder.
-
Healthcare Strength — Aetna medical options with virtual care, plus programs like fertility support and chronic‑condition management, indicate broad and robust medical coverage. Dental and vision through major carriers add to overall depth.
-
Inclusive Benefits Coverage — Offerings such as fertility support via Progyny, gender‑affirming care through FOLX Health, and menopause care suggest coverage designed for diverse needs. Second‑opinion and specialized support services further widen accessibility.
-
Wellbeing & Lifestyle Benefits — Resources including a ComPsych EAP with counseling, Care.com membership, and RethinkCare parenting tools bolster everyday wellbeing. A Lifestyle Spending Account and wellness/non‑tobacco premium discounts enhance practical value.
Light & Wonder Insights
What We Do
Light & Wonder is a leading cross-platform global game company focused on creating new worlds where players can immerse themselves in dynamic casino, online or mobile games. Headquartered in Las Vegas, Nevada, with nearly 5,000 employees, the company has locations on six continents.
.png){kind=avatar}
