Senior Software Engineer

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio-Verint and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

Calabrio-Verint are the trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

We are seeking a Senior Software Engineer to join our Identity, Platform and Business Intelligence team, where you'll build and maintain core platform services including identity management, user management systems, and data pipelines and integrations with our data lake. You'll work on challenging distributed systems problems at scale, serving millions of users globally.

**Candidate must be located in Ontario or British Columbia and able to periodically attend in office workshops and all hands meetings.**

What you'll be doing:

• Architect and develop identity management and user management services using AWS (Lambda, ECS/EKS, RDS, DynamoDB, S3, API Gateway).
• Build and maintain scalable backend services and APIs using Java or Python frameworks.
• Develop event-driven architectures and microservices patterns for service-to-service communication.
• Implement platform infrastructure components including service discovery, configuration management, and observability patterns.
• Optimize service performance, cost, and reliability across distributed systems.
• Design and implement data pipelines and integrations with our data lake for reliable data flow and processing.
• Collaborate with data engineering and product teams to deliver identity and data integration solutions.
• Establish best practices, coding standards, and design patterns for platform services.
• Participate in architectural reviews and contribute to technical roadmap.
• Support production environments through implementing observable software and being part of the team's on-call rotation.

• 5+ years professional software development experience, with 3+ years focused on identity platforms, user management systems, or data pipelines in enterprise SaaS.
• Deep AWS platform expertise (Lambda, ECS/EKS, API Gateway, RDS, DynamoDB, S3, Glue) with production workload experience.
• Advanced proficiency in either Python (FastAPI, Flask) or Java (Spring Boot) for backend services and API development.
• Experience with Identity management standards (SAML, OIDC, OAuth 2.0) and related architectural patterns.
• Experience with data pipeline development and data lake integration patterns.
• Experience with relational databases (PostgreSQL, Redshift) and non-relational databases (DynamoDB).
• Demonstrated ability to design scalable event-driven architectures (Lambda, EventBridge, SQS, SNS) and microservices patterns.
• Experience with AWS CDK, CloudFormation, or Terraform for infrastructure-as-code and automated deployment pipelines.
• Track record of contributing to technical initiatives and architecture reviews in distributed systems.
  Experience with CI/CD pipelines, automated testing frameworks, and DevOps tools (Datadog, New Relic, CloudWatch).
• Excellent problem-solving skills for large-scale, distributed systems.
• Strong understanding of SDLC, Agile methodology, and full development lifecycle experience.
• Strong communication skills, able to articulate technical concepts to both technical and non-technical stakeholders.

Preferred Qualifications:

• Experience integrating applications with common Identity and Access Management platforms and tools (e.g. Ping, Auth0, Okta) in a multi-tenant enterprise SAAS solution.
• Familiarity with machine learning workflows and integration of ML models into data pipelines.
• Experience with real-time streaming data processing using Kinesis, Kafka, or similar technologies.
• Experience with Apache Iceberg, Parquet, or similar columnar formats and modern data lake architectures.
• Understanding of data modelling techniques for both OLTP and OLAP workloads, including dimensional modelling, star/snowflake schemas, and denormalization strategies.
• Contributions to open-source projects or technical thought leadership (blog posts, conference talks, patents).
• Experience with multi-cloud or hybrid cloud architectures.

Benefits:  

You've learned about what you'll be doing, here are some of the benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion and innovation 

• Innovative product culture and project exposure 

• Training and development from industry-leading experts 

• Cutting edge benefit programs that include: medical and dental insurance, disability and life insurance, flexible PTO, paid holidays and parental leave, and more 

• We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $110,000. 

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent 

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work! 

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success. 

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. 

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