Senior Software Engineer

At Zendesk, we’re driven by a simple but powerful mission: to make customer experiences effortless. Our products empower thousands of businesses around the world to build deeper relationships with their customers through fast, reliable, and beautifully simple support experiences.

Now, we’re taking that mission to the next level with Action Builder – our cutting-edge low-code/no-code automation platform. Action Builder enables teams to design powerful workflows without writing a single line of code, seamlessly connecting apps, data, and AI-powered agents to automate tasks and streamline operations at scale. It’s the foundation of our next-generation iPaaS offering and plays a critical role in shaping the future of customer support automation.

If you’re passionate about building developer-friendly platforms, designing seamless APIs, and solving meaningful problems for our customers at scale – this is your opportunity to make a lasting impact!

We’re looking for a Senior Software Engineer to join our growing engineering team and help evolve Action Platform. You’ll play a key role in designing and delivering powerful, scalable features across both the frontend and backend, enabling users to build complex workflows with ease.

You’ll work in a cross-functional squad alongside product managers, designers, and engineers. You’ll contribute across the stack – building robust backend services in Go, designing intuitive UIs with React, and helping define the architecture that powers our automation ecosystem.

• Design, implement, and maintain scalable backend services in Go for workflow orchestration, automation logic, and third-party integrations.
• Build and refine frontend features using TypeScript, React, and modern web frameworks, ensuring a seamless and performant user experience.
• Collaborate with product managers and designers to shape product direction and ensure technical feasibility of feature designs.
• Partner closely with frontend and backend teammates to define clear API contracts and system interfaces.
• Drive architecture and design discussions across the stack, contributing to a cohesive and maintainable codebase.
• Champion performance, reliability, observability, and security best practices across the platform.
• Mentor other engineers and contribute to a strong, collaborative engineering culture.

• 5+ years of experience working across the stack in a modern engineering environment.
• Proficiency in Go (or another strongly typed language with the willingness to learn Go).
• Deep knowledge of JavaScript/TypeScript, React, and modern frontend architecture.
• Experience designing and consuming RESTful APIs or GraphQL interfaces.
• Strong systems design and architecture skills – you’re comfortable thinking through distributed workflows and integration boundaries.
• A strong product mindset – you care deeply about UX, developer experience, and solving real customer problems.
• Excellent communication skills and a collaborative, team-oriented approach.
• Bonus: experience with low-code/no-code platforms, workflow engines, or integration tooling.

• A mission-driven company focused on building impactful, customer-first products.
• A vibrant, inclusive culture with a strong and supportive engineering community in Melbourne.
• Flexible hybrid/remote work arrangements.
• Career development support, including learning budgets and clear growth paths.
• Competitive compensation, benefits, and generous leave policies.

Join us to help build the future of business automation with Action Builder, where low-code meets AI to power the next wave of customer experience innovation!

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.