At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
At NiCE, we we power the world’s leading customer experience platform. We’re looking for a Senior Software Engineer who thrives on solving complex problems at scale and wants to shape the future of data-driven CX. If you’re energized by big data, modern architectures, and mentoring others—this is your moment. As a Senior Software Engineer on our CXone Outbound Dialer Data Platform team, you’ll play a critical role in designing and delivering the data systems that drive insights for millions of interactions.
How will you make an impact?
- Build and scale distributed systems that power our data lake and warehousing platform
- Design, develop, and deliver high-performance, cloud-native microservices (AWS)
- Own the full engineering lifecycle—from design and coding to testing, deployment, and production support
- Develop ETL pipelines, data streams, and advanced data structures that fuel analytics and reporting
- Write clean, maintainable, and scalable code with a strong focus on quality and automation
- Collaborate cross-functionally with Product, QA, Data, and Analytics teams
- Lead technical discussions, influence architecture decisions, and propose innovative solutions
- Mentor and elevate junior engineers, fostering a high-performing team culture
- Drive adoption of modern technologies, including AI-assisted development and data engineering practices
- Ship impactful features in an Agile environment
- Solve complex data and system design challenges
- Optimize performance across large-scale distributed systems
- Partner with stakeholders to bring ideas to life
- Review code, share knowledge, and continuously improve team practices
- Experiment with emerging tech like AI coding agents and intelligent data pipelines
Have you got what it takes?
- 7+ years of experience building and scaling production software
- Strong expertise in Java, C#, .NET, and SQL
- Proven experience with AWS-based microservices architectures
- Experience with modern data systems (ETL, pipelines, streaming, or warehousing)
- Solid understanding of object-oriented design, design patterns, and testing practices
- Experience with AI developer tools (e.g., Claude, Codex), Prompt Engineering, or RAG concepts
- Excellent problem-solving, communication, and decision-making skills
- A passion for collaboration, mentorship, and continuous learning
- Ability to thrive in a fast-paced, high-impact environment
Bonus Points
- Experience with Kafka, Scala, or streaming platforms
- Familiarity with NoSQL databases (MongoDB, DynamoDB)
- Knowledge of REST, WebSockets, or gRPC services
- Experience in CI/CD environments and automation tooling
- Background in telecommunications, call centers, or CX platforms
- Prior technical leadership experience
About the Team
Our team is at the heart of CXone’s data ecosystem. We own the systems that power outbound dialer reporting—ensuring accurate, real-time data flows through our data lake, pipelines, and warehousing infrastructure.
Here, you’ll:
- Work on high-scale “big data” challenges that directly impact customer insights
- Partner closely with reporting and analytics teams to evolve data models and algorithms
- Gain deep expertise across the entire CXone data platform
- Help drive adoption of next-gen technologies and architectures
If you’re passionate about building systems that turn data into decisions—and you want to work where your impact is visible at scale—you’ll feel right at home here.
Why NiCE?
- Work on a market-leading platform used globally
- Solve meaningful, complex engineering challenges
- Be part of a culture that values innovation, ownership, and growth
- Accelerate your career while shaping the future of CX technology
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. This role is located in our UT office located at 75 West Towne Ridge Parkway, Sandy, Utah 84070 https://www.nice.com/company/global-locations
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 7+ years of experience building and scaling production software
- Strong expertise in Java, C#, .NET, and SQL
- Proven experience with AWS-based microservices architectures
- Experience with modern data systems (ETL, pipelines, streaming, or warehousing)
- Solid understanding of object-oriented design, design patterns, and testing practices
- Experience with AI developer tools, Prompt Engineering, or RAG concepts
- Excellent problem-solving, communication, and decision-making skills
- Ability to thrive in a fast-paced, high-impact environment
- Experience with Kafka or Scala
- Familiarity with NoSQL databases (MongoDB, DynamoDB)
- Knowledge of REST, WebSockets, or gRPC services
- Experience in CI/CD environments and automation tooling
- Background in telecommunications, call centers, or CX platforms
- Prior technical leadership experience
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
