Important Information
Location: Brazil
Job Mode: Full-time
Work Mode: Work from home
Job Summary
The objective of this role is to contribute to the development of a scalable and high‑performance Voice platform by building production‑ready VoIP solutions, addressing complex technical challenges, and optimizing real‑time communication pipelines. The position focuses on SIP‑based systems, FreeSwitch integration, and backend service development, while collaborating with DevOps teams to deploy and operate solutions in AWS and ensuring code quality through reviews, architecture discussions, and documentation.
Responsibilities and Duties
- Actively contribute to the codebase by writing production code, prototyping critical components, and resolving complex technical challenges;
- Develop and maintain VoIP solutions for the Voice platform, including SIP signaling, traffic routing, and global scalability;
- Lead the integration and customization of FreeSwitch as a core media server and softswitch platform;
- Develop robust backend services using C, Java, Python, Golang;
- Collaborate with DevOps and infrastructure teams to deploy and maintain solutions on cloud environments (AWS);
- Participate in code reviews, architectural discussions, and technical documentation;
- Investigate and resolve performance bottlenecks in real-time communication pipelines.
Essential Skills
- Voice & SIP Expertise: In-depth knowledge of Session Initiation Protocol (SIP) and real-time communication fundamentals (RTP/RTCP, codecs, NAT traversal);
- FreeSwitch: Proven experience configuring and developing with FreeSwitch (ESL, dialplan, modules);
- Backend Development: Proficiency in high-performance languages such as Golang, C, Java or Python;
- Cloud: Familiarity with AWS services for deployment and infrastructure.
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Skills Required
- In-depth knowledge of SIP and real-time communication
- Proven experience configuring and developing with FreeSwitch
- Proficiency in languages like Golang, C, Java, or Python
- Familiarity with AWS services for deployment
Encora Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Encora and has not been reviewed or approved by Encora.
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Healthcare Strength — Health coverage is described as employer-provided in multiple locations, with private plans and family coverage highlighted in Spain and Mexico. Medical insurance quality is presented as a recurring bright spot alongside standard coverage.
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Leave & Time Off Breadth — Time off includes paid holidays and PTO, with regional materials indicating additional leave provisions in certain countries. Leave is generally portrayed as conventional to generous depending on location.
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Flexible Benefits — Work-from-home flexibility is frequently highlighted as a plus, though it varies by role and client needs. Remote and hybrid options are positioned as part of the overall package.
Encora Insights
What We Do
Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries. With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology
