At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
The Role:
Podium is seeking a talented Senior Software Engineer with expertise in building VOIP solutions. In this role, you will join a team of intelligent and dedicated engineers tasked with empowering local businesses by creating a modern phone service for collecting and converting leads for local businesses. If you are passionate about tackling complex challenges, thrive in a fast-paced, iterative environment, and know how to break down intricate problems in the telecom space, we think you’ll be a great fit.
What you will be doing:
- Develop and deploy VoIP features powered by a cloud PBX for local businesses to capture leads more efficiently and handle their phone system needs.
- Diagnose, troubleshoot, and resolve quality issues related to VoIP, video, and telephony platforms.
- Collaborate with cross-functional teams to design and develop VoIP solutions that meet the needs of our customers, ensuring high call quality and reliability.
- Identify and resolve bottlenecks and performance issues within our VoIP infrastructure. Implement optimizations to enhance system efficiency and reduce latency.
- Play a key role in system implementations, contributing your expertise and knowledge to ensure successful project outcomes.
What you should have:
- 5+ years of hands-on programming experience with at least one modern language such as Java, Python, Go, or Elixir.
- Expert Experience with VoIP platforms like NetSapiens, OpenSIPS, Asterisk, FreeSwitch, or Kamailio.
- Ability to diagnose, troubleshoot, and resolve quality issues related to VoIP, video, and telephony platforms.
- Experience troubleshooting telecommunications networks, VoIP, SIP, RTP, RTCP, parsing call records, sip traces, MOS Score, jitter, and delay is required.
What we hope you have:
- 6+ years of experience with cloud and hybrid or on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
- Solid understanding of OSI model, firewalls, IP routing, IP switching, VLANS, and QOS/COS.
- Hands-on experience with network monitoring, network diagnostics, and network analytics tools.
- Proficient in packet capture utilities and identifying application issues at the packet level.
- Experience in network, server, and application-status monitoring.
- Strong knowledge of VOIP and telecommunication industry standards
Top Skills
What We Do
Podium is redefining the way customers interact with local businesses. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and teams along every customer touchpoint.
With Podium, you can message your leads and customers, get reviews and feedback, and communicate easily with your team, all in one easy-to-use inbox. It powers the conversations that matter most to your business, putting you miles ahead of the competition.
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