Who We Are:

Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry. 

Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2022!)

With Convoso, the future is bright as we continue to evolve our technology.

The company’s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases. 

Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community. 

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH, PA, TX, UT.

The Job:

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.

​​We are looking for …a Senior Software Engineer (Tech Lead) responsible for leading a development feature and initiatives, and responsible for the quality of its technical deliverables. Their responsibilities include gathering user requirements, defining system functionality and writing code and ultimately to building high-quality, innovative and fully performing software that complies with coding standards and technical design.

Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. 

What You'll Be Doing: 

• Design, architect, develop and implement secure and scalable critical business solutions.
• Translate Business and User needs into technical requirements and socialize architectural designs to the appropriate stakeholders.
• Create and maintain design documents, including ERDs and Technical Governance standards.
• Accelerate the entire build-test-deploy cycle from months to minutes; build upon Agile, Continuous Integration and DevOps practices to transform and automate the delivery of high-quality software.
• Evolving the technical direction of the services.
• Delivering quality features on-time and on-budget and executing against project plans and delivery commitments.
• Ensuring the correct operation of the services that your team owns.
• Working with your team members to manage the day-to-day development activities.
• Career development of engineers on your team.
• Helping hiring engineers for your team.

Who You Are:

• 7+ years of experience with PHP/Python frameworks as Symfony.
• 5+ years of experience with MySQL/Maria DB database design/administration.
• 7+ years of experience programming in HTML5, Javascript, and CSS3.
• Experience with Node.js (TypeScript is a plus).
• Experience with front end Javascript frameworks such as Angular, React.
• Experience with NoSQL (Redis/Memcached).
• Web service integration using technologies such as REST, XML, JSON.
• Technical experience required with the following: Linux, Apache/NGINX/Haproxy web servers, PHP, MySQL/Maria DB database design/administration.
• Extensive Object-Oriented programming experience.
• Experience with Unit/Functional testing.
• Experience working with additional languages is a plus (Node.js, Python, C/C++, Perl, etc.).

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• Monthly Massages
• On-site Car Wash 
• Free Parking

Compensation:

The base salary range is: $160,000 - $180,000

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.