Senior Software Engineer - Systems

As a Senior Software Engineer - Systems , you will focus on building next-generation foundational services for Freshworks with your strong background in distributed systems and mentor your team to achieve this.You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Do you wanna take on solving some cool and complex Distributed-Systems/Big-Data problems at scale?

• Deploy, manage, and optimize scalable and secure cloud infrastructure on AWS, Azure, or GCP.

• Implement Infrastructure as Code (IaC) using Terraform, CloudFormation, or similar tools.

• Automate routine infrastructure tasks and provisioning using configuration management tools like Ansible or Chef.

• Monitor system performance, availability, and security using observability tools (metrics, logging, alerts, and tracing).

• Troubleshoot infrastructure and system performance issues across Linux-based environments.

• Collaborate with DevOps, security, and development teams to support microservices-based architectures and distributed systems.

• Support CI/CD pipelines using tools such as Jenkins and integrate them into the infrastructure workflow.

• Maintain technical documentation and contribute to continuous improvement initiatives.

• Hands-on experience with at least one public cloud platform (AWS, Azure, or GCP) using CLI/SDKs.

• Strong scripting and programming skills in Python, Ruby, or Go.

• Solid understanding of networking, Linux OS fundamentals, and cloud security best practices.

• Experience with containerization and orchestration tools like Docker and Kubernetes.

• Familiarity with infrastructure monitoring and observability practices.

• Demonstrated ability to learn continuously and contribute effectively as an engineer.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.