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About the RoleWe are seeking a Senior Software Engineer to join the Sustenance & Tools Engineering team within the Qualys ETM organization. This role is highly hands-on and focused on production systems, customer-reported issues, and rapid delivery of fixes and enhancements.
You will work closely with Support, SRE, and core ETM engineering teams to troubleshoot live issues, implement fixes, deliver enhancements driven by customer use cases, and continuously improve platform reliability and customer experience.
Key Responsibilities- Customer Issue Management & Sustenance
- Actively participate in the end-to-end CRM lifecycle, including triaging customer-reported issues assigned to Engineering, identifying the impacted component, and contributing to root-cause analysis and fix implementation.
- Track and work on CRMs to ensure adherence to defined SLAs, escalating risks or blockers when necessary.
- Participate in live troubleshooting sessions with Support, SREs, and other engineering teams to diagnose production issues.
- Provide workarounds, quick fixes, and tactical solutions wherever possible by leveraging strong software development and debugging skills.
- Enhancements, Fixes & Production Support
- Understand and deliver enhancement requests driven by customer use cases and real-world adoption patterns.
- Develop and deliver hotfixes, patches, and minor enhancements, and provide upgrade and deployment support for production environments.
- Ensure fixes are robust, well-tested, and aligned with long-term platform stability and scalability.
- Analytics & Tools Engineering
- Actively participate in the design and development of analytics dashboards and back-office tools to improve customer health, adoption, and risk visibility.
- Monitor customer usage patterns and provide actionable insights to internal teams for proactive engagement.
- Build automation and self-service capabilities that reduce friction for customers and internal support teams.
- Engineering & Code Quality
- Design, develop, and deliver distributed, scalable, high-performance, containerized microservice-based applications under guidance from senior and lead engineers.
- Collaborate with core ETM teams across connectors, asset management, and risk management to ensure seamless integration and consistency.
- Ensure high-quality design and code through thorough design reviews, code reviews, and adherence to engineering best practices.
- Knowledge Sharing & Enablement
- Contribute to knowledge base articles, runbooks, and internal documentation to improve troubleshooting efficiency and reduce time to resolution.
- Collaborate closely with engineers across ETM domains, including connectors, asset management, and risk management.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- 3+ years of professional software engineering experience, with a strong focus on production systems and customer-facing platforms.
- Strong hands-on experience building Java/Spring Boot microservices, preferably in a SaaS environment, including implementation of RESTful services and single sign-on (SSO) authentication mechanisms such as SAML, OAuth, or OpenID Connect.
- Experience working with containerized and distributed systems (Docker, Kubernetes).
- Strong debugging and troubleshooting skills in complex, production-scale environments.
- Solid understanding of relational databases and search/analytics platforms (e.g., Elasticsearch).
- Experience collaborating with Support, SRE, and Product teams to resolve customer-impacting issues.
- Excellent communication skills with the ability to explain complex technical issues clearly to both technical and non-technical stakeholders.
- Experience working in cybersecurity, risk management, or asset management platforms.
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The salary range for this position is $125,000 - $145,000 per year. Final compensation will be determined based on several factors, including but not limited to skills, relevant experience, and work location. Please note this range reflects base salary and does not include incentive compensation or potential equity grants. We also offer a comprehensive and highly competitive benefits package.
Qualys is an Equal Opportunity Employer, please see our EEO policy.
Top Skills
What We Do
Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings.
The Qualys Cloud Platform leverages a single agent to continuously deliver critical security intelligence while enabling enterprises to automate the full spectrum of vulnerability detection, compliance, and protection for IT systems, workloads and web applications across on premises, endpoints, servers, public and private clouds, containers, and mobile devices. Founded in 1999 as one of the first SaaS security companies, Qualys has strategic partnerships and seamlessly integrates its vulnerability management capabilities into security offerings from cloud service providers, including Amazon Web Services, the Google Cloud Platform and Microsoft Azure, along with a number of leading managed service providers and global consulting organizations. For more information, please visit http://www.qualys.com
