The Role
Develops and customizes ServiceNow applications across CSM, ITSM, SPM, and SecOps. Builds workflows, automation, integrations, portals, UI components, and platform scripts; troubleshoots issues and optimizes performance. Participates in Agile ceremonies, stakeholder reviews, UAT, and functional validation while supporting complex platform enhancements and mentoring junior team members.
Summary Generated by Built In
Requisition Number: 2395433
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Position in this function is within the Consulting job family, provides end to end life cycle consulting services to external clients to improve operation and information management for all segments of healthcare. This includes technology solutions, service solutions and data solutions - data warehousing and business intelligence applications, product implementation and consultation, service optimization, product development, selection and management. Generally work is self-directed and not prescribed.
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
Soft Skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Position in this function is within the Consulting job family, provides end to end life cycle consulting services to external clients to improve operation and information management for all segments of healthcare. This includes technology solutions, service solutions and data solutions - data warehousing and business intelligence applications, product implementation and consultation, service optimization, product development, selection and management. Generally work is self-directed and not prescribed.
Primary Responsibilities:
- Develop and customize ServiceNow applications across CSM, ITSM, SPM, SecOps
- Build workflows for requests, incidents, problems, and change management using Flow Designer and custom logic
- Configure out-of-the-box workflows and design custom automation solutions
- Develop integrations with CMDB and third-party systems using REST/SOAP APIs
- Build and enhance Service Portal and UI Builder components
- Write and maintain Script Includes, Business Rules, Glide API scripts (CRUD operations)
- Troubleshoot issues, optimize performance, and support platform enhancements
- Participate in Agile ceremonies, design discussions, and stakeholder reviews
- Develop UAT scripts and support functional validations
- Works with less structured, more complex issues
- Serves as a resource to others
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- ServiceNow CSA certification or Certification in CSM
- 7+ years of experience as a ServiceNow Developer or Administrator, mainely CSM module
- Hands-on experience in Agile/Scrum teams
- Solid knowledge of ITSM processes and ITIL best practices
- Solid understanding of ServiceNow solution architecture and coding standards
- Solid proficiency in JavaScript, HTML, CSS, and relational databases (Oracle, MySQL, MS SQL)
- Expertise in:
- Glide APIs, Script Includes, Business Rules
- Flow Designer & workflow automation
- REST API integrations
- CSM, ITSM modules, Service Portal, UI Builder CMDB data model and configuration
Preferred Qualifications:
- CAD (Certified Application Developer) Certification
- Solution Architect, and/ or Developer: Experience as a Product Owner, Configuration Consultant
Soft Skills
- Proven solid analytical and problem-solving skills
- Proven excellent communication and stakeholder engagement
- Proven ability to work independently and mentor junior team members
- Proven detail-oriented with a focus on delivery quality
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- ServiceNow CSA certification or CSM certification
- 7+ years of experience as a ServiceNow Developer or Administrator, primarily focused on the CSM module
- Hands-on experience working in Agile or Scrum teams
- Knowledge of ITSM processes and ITIL best practices
- Understanding of ServiceNow solution architecture and coding standards
- Proficiency in JavaScript, HTML, CSS, and relational databases including Oracle, MySQL, or MS SQL
- Expertise with Glide APIs, Script Includes, Business Rules, Flow Designer, workflow automation, REST API integrations, CSM, ITSM, Service Portal, UI Builder, and CMDB configuration
- CAD Certified Application Developer certification
- Solution Architect or Developer experience
- Experience as a Product Owner or Configuration Consultant
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder engagement skills
- Ability to work independently and mentor junior team members
- Detail-oriented approach with a focus on delivery quality
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO is generally described as decent or good, and many note it as a strong part of the package. Actual ability to take time off can depend on workload and team coverage.
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Retirement Support — Offerings include a 401(k) with employer match and access to an employee stock purchase plan, which are highlighted as meaningful components of total rewards. These programs are consistently referenced among core benefits.
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Parental & Family Support — Parental and caregiver leave, along with adoption assistance, are publicly highlighted and viewed as notable elements of the package. Availability can be role-specific, but these supports contribute to overall breadth where offered.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
