Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- DevOps:
- Bring innovative ideas to help continuously improve the application portfolio including the design, build, deploy, test and runtime within cloud ecosystems
- Involve in troubleshooting and debugging critical problems and resolving complex technical issues that may arise
- Design Discussions
- Documentation review
- Architecture/Code reviews
- Understanding business requirements and translating them into high level implementation plans & flows for development and capability teams
- Create solution roadmaps and proposals aligning to business objectives and goals
- In base and mid-level roles, engages across teams in a capacity that ranges from assisting on in-flight initiatives, up to technical briefings and demonstrations of new technologies across the organization
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- Bachelor's degree in Computer Science or similar field
- 4+ years development experience in ServiceNow
- Having experience on ServiceNow development, C#, HTML, JavaScript, CSS , Web APIs
- Service Portal, Catalog, ITSM , Integrations, Widgets, Record Producer
- Experience in Agile environment and Test-Driven Development
- API / Web Services: Working experience in Web Services / API, REST Architecture etc.
- DevOps:
- Knowledge of ITIL framework and good understanding of ITSM modules (Configuration/Incident Management, Product Catalog etc.)
- Ability to engage across teams in a capacity that ranges from assisting on in-flight initiatives, up to technical briefings and demonstrations of new technologies across the organization
- Ability to work with Business Product owners & define technical product roadmap, plan product release
- Ability to provide day-to-day support of production and non-production environments, including maintaining stable environment configurations to support project development efforts and ensuring that environment capabilities meet project demands. Skilled with advanced troubleshooting, escalation, and driving service restoration activities helping ensure all duties are completed in a consistent and timely manner
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Bachelor's degree in Computer Science or a similar field
- 4+ years of ServiceNow development experience
- Experience with ServiceNow development, C#, HTML, JavaScript, CSS, and Web APIs
- Experience with Service Portal, Catalog, ITSM, integrations, widgets, and record producers
- Experience working in an Agile environment and with Test-Driven Development
- Working experience with Web Services, APIs, and REST architecture
- Knowledge of ITIL and ITSM modules, including Configuration Management, Incident Management, and Product Catalog
- Ability to collaborate across teams and deliver technical briefings and demonstrations
- Ability to define technical product roadmaps and plan product releases with business product owners
- Ability to support production and non-production environments, troubleshoot advanced issues, escalate problems, and drive service restoration
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO is generally described as decent or good, and many note it as a strong part of the package. Actual ability to take time off can depend on workload and team coverage.
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Retirement Support — Offerings include a 401(k) with employer match and access to an employee stock purchase plan, which are highlighted as meaningful components of total rewards. These programs are consistently referenced among core benefits.
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Parental & Family Support — Parental and caregiver leave, along with adoption assistance, are publicly highlighted and viewed as notable elements of the package. Availability can be role-specific, but these supports contribute to overall breadth where offered.
Optum Insights
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
