Senior Software Engineer (ServiceNow Catalog)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Be a part of transformational change where integrity matters, success inspires and great teams collaborate and innovate. As the fifth-largest bank in the United States, we’re one of the country's most respected, innovative, ethical and successful financial institutions. We’re looking for people who want more than just a job – they want to make a difference! U.S. Bank is seeking a Software Engineer who will contribute toward the success of our technology initiatives in our digital transformation journey.

This Senior ServiceNow Catalog Engineer will be responsible for developing, configuring, and optimizing the Service Catalog in ServiceNow. This role will work closely with business stakeholders to design, develop, and maintain catalog items and workflows to support seamless self-service experiences.

Key Responsibilities:

• Design, build, and maintain ServiceNow catalog items, including associated variables, variable sets, and workflows.

• Work closely with business units to gather and understand requirements and translate them into functional catalog solutions.

• Develop and maintain Flow Designer, Workflow Editor, or Script Includes for automation and approvals.

• Ensure catalog items align with ServiceNow, and U.S. Bank best practices and user experience standards.

• Configure client scripts, UI policies, business rules, and ACL’s to support dynamic catalog behavior and security.

• Troubleshoot and resolve catalog-related issues.

• Perform unit testing, UAT support, and production deployment support of new or updated catalog items, fix scripts or any other catalog related enhancements.

• Provide documentation and training for catalog item usage and administration.

• Develop and implement scripts in the ServiceNow catalog module to automate tasks and integrate with external systems.

• Manage the ServiceNow release cycle, including deployment planning and execution.

• Provide advanced support for ServiceNow by troubleshooting, implementing bug fixes, and conducting root cause analysis.

• Mentor junior engineers. Provide guidance on best practices in ServiceNow development and configuration.

• Stay current with the latest updates and features in ServiceNow. Evaluate how new updates and features could benefit the organization.

Basic Qualifications (Required):

• Bachelor’s degree, or equivalent work experience.

• Five or more years of ServiceNow development experience.

• Has ServiceNow CSA (Certified System Admin) Certification.

• Has ServiceNow CAD (Certified Application Developer) Certification.

• Availability to support production releases on Wednesday evenings on a rotational basis.

Required Technical Skills:

• Profound knowledge of the ServiceNow platform and its capabilities, including an understanding of the latest releases and updates.

• Proficiency in JavaScript, Glide API, and HTML/CSS within the ServiceNow platform.

• Experience working with Flow Designer, Catalog UI polices, and Client Scripts.

• Strong problem-solving skills and the ability to work in a collaborative team environment.

• Experience with integrating ServiceNow with other business systems using REST, SOAP, and other relevant web services.

Preferred Skills/Experience:

• Workflow and Automation: Ability to design and implement complex workflows and automate processes to enhance service operations.

• Security Practices: Understanding of security best practices within ServiceNow development, including data privacy and role-based access controls.

• AI/Gen AI Knowledge of implementing and customizing ServiceNow’s AI, including NLU (Natural Language Understanding) and integration with AI services.

• Problem Solving and Analytical Skills: Strong problem-solving skills and the ability to think analytically to overcome development challenges.

• Project Management: Experience in Agile methodologies and the ability to manage multiple projects effectively.

• ServiceNow CAD (Certified Application Develop) Certification.

• ServiceNow employee experience support products etc. Catalog, Portal, Mobile, WSD etc.

Location Expectation

There is an in-office expectation of 3 or more days per week and flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.