Wells Fargo is seeking a Senior Software Engineer. We are looking for an experienced Senior Software Engineer - ServiceNow Developer with strong expertise in IT Service Management (ITSM) to design, engineer, and optimize enterprise-grade ITSM solutions on the ServiceNow platform. This role focuses on delivering high-quality configurations, customizations, and integrations aligned to ITIL processes and business needs.
In this role, you will:
- Lead moderately complex initiatives and deliverables within technical domain environments
- Contribute to large scale planning of strategies
- Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
- Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
- Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
- Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
- Lead projects and act as an escalation point, provide guidance and direction to less experienced staff.
- 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
1. ITSM Module Expertise
- Design, implement, and enhance ServiceNow ITSM modules, including:
- Incident Management
- Problem Management
- Change Management
- Request Management (RITM/Catalog)
- Knowledge Management
- CMDB (ITSM integrations)
- Configure SLAs, workflows, business rules, notifications, and catalog items to improve ITSM process maturity.
- Develop solutions using:
- Glide Scripting
- Business Rules
- Client Scripts
- Script Includes
- UI Policies/UI Actions
- Flow Designer & Workflows
- Build custom logic to meet ITSM automation, data transformation, and orchestration requirements.
- Implement and support integrations between ServiceNow and IT tools (e.g., monitoring, ticketing, CMDB sync, AD, messaging systems).
- Develop REST/SOAP APIs, IntegrationHub spokes, and automated workflows to streamline ITSM operations.
- Collaborate with platform architects for robust, secure, and scalable integration design.
- Perform platform configuration, ACL management, access roles, and data policies related to ITSM.
- Support instance upgrades, manage update sets, resolve conflicts, and ensure pre/post-upgrade validation.
- Monitor platform health, performance, and adherence to best practices.
- Work closely with ITSM process owners to translate ITIL-aligned requirements into technical solutions.
- Provide technical leadership in design discussions, peer reviews, and architectural decisions.
- Mentor junior developers and support team knowledge growth.
- Identify opportunities for automation, optimization, and continuous improvement in ITSM processes.
- Participate in Scrum ceremonies, backlog refinement, PI planning, and sprint execution.
- Provide accurate estimations, technical feasibility analysis, and risk identification.
- Bachelor's or Master's degree in Computer Science, Engineering, or related field.
- 4+ years of experience in ServiceNow development with a strong ITSM module focus.
- Hands-on expertise with:
- Incident/Problem/Change/Request/Knowledge modules
- Service Catalog & Record Producers
- CMDB relationships supporting ITSM
- Workflows & Flow Designer
- Strong knowledge of ITIL v4 principles.
- Proficiency in JavaScript, Glide APIs, JSON, XML, and ServiceNow UI configuration.
- ServiceNow certifications:
- CSA - Certified System Administrator
- CAD - Certified Application Developer
- CIS - ITSM (highly preferred)
- Experience with ATF (Automated Test Framework).
- Familiarity with DevOps, Git, Azure DevOps, or similar tooling.
- Exposure to ITOM Foundation (Discovery, Event, CMDB enrichment) is a plus.
- Experience working in large-scale enterprise environments.
- Strong communication and stakeholder engagement skills.
- Ability to guide solution design and influence ITSM architecture.
- Analytical thinker with strong debugging and problem-solving capabilities.
- Team player with a collaborative, proactive mindset.
- Opportunity to lead ITSM transformation initiatives.
- Collaborative, dynamic engineering culture.
- Professional development, certifications, and continuous learning opportunities.
- Ability to influence and shape enterprise ITSM strategy.
27 Jun 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- Bachelor's or Master's degree in Computer Science, Engineering, or related field.
- 4+ years of Software Engineering experience (or equivalent).
- 4+ years of ServiceNow development experience with strong ITSM module focus.
- Hands-on experience with Incident, Problem, Change, Request, and Knowledge modules.
- Experience with Service Catalog, Record Producers, and CMDB relationships supporting ITSM.
- Proficiency in JavaScript and Glide APIs.
- Experience with Glide scripting constructs: Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions.
- Experience with Flow Designer and Workflows.
- Experience building integrations using REST/SOAP APIs and IntegrationHub.
- Experience with ServiceNow platform administration, ACLs, roles, update sets, and upgrades.
- Strong knowledge of ITIL v4 principles.
- Experience with ATF (Automated Test Framework).
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).
- ServiceNow CIS ITSM certification.
- Familiarity with DevOps practices and tooling (Git, Azure DevOps).
- Exposure to ITOM Foundation (Discovery, Event, CMDB enrichment).
- Experience working in large-scale enterprise environments and strong stakeholder communication skills.
Wells Fargo Compensation & Benefits Highlights
How does Wells Fargo ensure its pay and bonus plans are competitive?
Wells Fargo ensures its pay and bonus plans remain competitive through a structured, performance-driven compensation philosophy combined with regular market benchmarking. The company’s approach is centered on “pay for performance,” meaning compensation is directly linked to individual contributions, business results, and overall company performance. This includes evaluating how employees meet regulatory expectations, manage risk responsibly, and contribute to long-term value creation.
To maintain market competitiveness, Wells Fargo conducts global compensation reviews using third-party consultants. These reviews assess both base salary and total compensation across the organization, factoring in role, level, tenure, and geographic differences. The company also evaluates pay equity and has reported no significant unexplained pay gaps following its most recent review. This process ensures that compensation remains aligned with industry standards while reinforcing fairness and transparency.
Bonuses and incentives are designed to reward strong performance and support retention of top talent. Compensation programs are structured not only to motivate employees but also to promote prudent risk management and discourage excessive risk-taking—an important consideration in financial services. In addition to performance-based pay, employees benefit from a comprehensive rewards package that includes a 401(k) match (up to 6%), stock purchase opportunities, and other financial wellness resources.
Together, these practices create a compensation framework that balances competitiveness, fairness, and long-term sustainability—helping Wells Fargo attract, retain, and reward talent across its global workforce.
Employee Perspective
“Wells Fargo has given me the opportunity to pursue my master’s degree. With the tuition reimbursement and the support of my managers, I’ve been able to gain some really valuable skills.”
— Destinee Richey, Business Intelligence Consultant
At-a-Glance
- Compensation philosophy: Pay for performance tied to individual, business, and company outcomes
- Market alignment: Global benchmarking with third-party consultants; no significant unexplained pay gaps
- Bonus structure: Performance-based incentives aligned with results and risk management
- Total rewards: 401(k) match up to 6%, stock purchase plan, financial wellness resources
External Signals
- Comprehensive Benefits: Employees give the company high marks for its benefits package, giving it an ‘A-’ rating and a 73% satisfaction score on external review sites (Comparably).
- LinkedIn Top Companies 2025: #3 overall, #1 in financial services
- Disability Equality Index: 100% score (multiple years)
- CAREERS & the disABLED Top Employers 2024: #3 ranking
- Military Friendly Employer (2025): Top 10 Gold Seal
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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