Senior Software Engineer (Product Operations)

Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
#LI-Hybrid
Job Description
About the role
At Nexthink, we are reimagining how the Product organization scales its impact. We are seeking a Senior Software Engineer to take ownership of automation solutions that reduce manual effort, improve operational efficiency, and help Product teams deliver value to customers faster.
This role supports Nexthink's Product organization, serving a group of 30+ people. You will operate in a highly autonomous, foundational role, acting as the primary engineer responsible for the automation domain. You will own technical direction and execution, while partnering with stakeholders who identify and prioritize automation opportunities.
The role requires strong engineering judgment, end-to-end ownership, and comfort operating independently in a production environment with real business impact.
What you'll do

• Design, develop, and own advanced automation workflows and architectures, integrating systems through APIs and applying AI and LLM capabilities, using Microsoft Power Platform, Microsoft 365, AWS services, GitHub Actions, and more.

• Own the administration and optimization of the automation environment for performance, reliability, cost, and governance.

• Proactively monitor, troubleshoot, and iterate on workflows to ensure efficiency, accuracy, and production-level reliability.

Qualifications
Must-have:

• 6 - 8 years of professional software engineering experience, including ownership of production systems end to end.

• Strong system design skills, including event-driven and serverless architectures, with clear trade-off reasoning.

• Understanding of APIs, webhooks, and REST/Graph integrations.

• Ability to work independently. Demonstrated ability to make architectural decisions, with the ability to translate business needs into scalable solutions.

• Excellent collaboration and communication skills.

Nice to have:

• Experience working with cloud-based automation or workflow tools such as AWS services, Microsoft Power Platform, Microsoft 365, or similar systems.

• Experience applying AI and LLM capabilities in production workflows, including prompt design, evaluation, and risk mitigation.

At Nexthink, you will join a dynamic, fast-growing team where innovation and ownership are encouraged. This is more than an engineering role-it's an opportunity to shape how we work, scale our impact, and bring AI-powered automation into the heart of our product operations.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:
Permanent Contract and a competitive compensation package.
Amazing centrally located offices near the Bernabeu Stadium.
Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.
Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days.
Up to 25 EUR per month for a gym subscription.
Flexible compensation plan for childcare & public transportation.
‍ Reimbursement of up to 50% of the cost of English & Spanish classes.
Fresh fruit, cookies, soft drinks and protein shakes at the offie.
Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
Bonuses for referring successful hires after three months of continuous employment.
We offer a relocation package to people who are coming from another country.
Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.