Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
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About the team
Genesys is a leader in the customer experience management industry that enables organizations to create lasting relationships with customers, increase satisfaction, and boost operational efficiency. We accomplish this with an AI-driven, cloud-based platform to help our customers deliver seamless, personalized, and intelligent interactions across many communication channels. The Genesys engineering team encourages a culture of learning, personal growth, and inclusivity. You’ll have an opportunity to work on massive scale systems, cutting edge technologies, and solve complex problems.
The Observability team’s mission is to systematically enable reliability, observability, and recoverability across hundreds of services running at scale. We are developing the tools and techniques to enable our teams to keep up with the demand for our platform. We focus on building and managing software and infrastructure-as-code for generation, storage, and usage of microservice telemetry.
What you will need to be successful in this role:
You will need to have a solid understanding of multi-tenanted microservice architecture and prior experience with AWS. You will need a customer-first mindset and strong problem-solving skills which will enable you to make valued contributions to our team and software platform. You will need to stay knowledgeable about the latest trends in cloud technology, especially as it applies to the AWS platform and its growing feature set. Being detail orientated and collaborative will also ensure your success in this role.
Key Responsibilities:
Develop, integrate, and deploy changes to Open Telemetry libraries, collectors, and gateways, Terraform configurations, and operational tooling utilizing AWS Lambda
Consult with internal teams, assisting with instrumentation, monitoring, and alerting of microservices on AWS to ensure reliability and performance
Conduct root cause analysis for incidents with monitoring solutions, addressing issues promptly to maintain system observability
Utilize AWS and other vendor services to optimize resource utilization, scalability, and cost efficiency
Champion observability and monitoring practices to identify and mitigate potential issues proactively
Participate in on-call rotations for services developed and owned by the Observability team, responding to incidents and contributing to post-incident analysis
Qualifications:
Proven experience in implementing monitoring and alerting solutions for microservices
Expertise in software development and hands-on experience with AWS services
Professional experience with one of: Python, Golang, Java
Understanding of observability patterns, including metrics, traces, and logs
Knowledge of distributed systems and multi-tenancy best practices
Proficient in root cause analysis and incident response methodologies
Previous experience in on-call support for production systems
Bachelor's degree in computer science or related field
Preferred Qualifications:
Certifications in AWS and relevant cloud-native technologies
Prior experience with New Relic
Prior experience with SumoLogic
What do we offer:
The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company.
Keep you in the loop: complete support and transparency from our global and local leaders.
An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community.
Career development: we will support your professional growth because your goals are important to us.
Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based.
Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.
Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.
And a fabulous new HQ from near Nyugati Railway Station at Budapest.
#LI-MC1
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About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
