For this role we are considering candidates based in Czechia or Slovakia.
🌍 Global SaaS Company | $28M Series B Investment | 100% Remote or Hybrid
🚀 #1 AI business communication platform
About CloudTalk
Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
Challenge ahead:
Are you ready to shape the future of voice communication? Join our Voice Team, the backbone of our cutting-edge technical solutions. We’re the team that ensures every call is not just connected but delivered with top-notch quality. From seamless call transfers to secure recordings, we tackle complex challenges that keep our systems running smoothly and our users satisfied.
Our scope goes beyond the basics—we manage critical services like open-source Asterisk and Kamailio, while also driving the development of our VOIP platform. Here, you’ll have the opportunity to integrate groundbreaking technologies, including AI-powered services, and make a real impact in the ever-evolving world of communication.
What you'll work on:
- Build and operate Voice platform services with high performance, scalable and zero downtime releases in the AWS environment
- Integrating 3rd party AI tools into our ecosystem
- Take care of the smooth running of our infrastructure
- Participate in the development of automation and scaling of our infrastructure
- Improve security
- Most importantly, you have the desire to collaborate across teams on best practices to build, test and operate services at scale
What makes you a great fit:
- Knowledge of at least two programming languages - Node.js, Golang and/or Python are preferred but not required
- Knowledge of AWS
- Knowledge of Linux server administration
- Knowledge of network protocols
- Knowledge of VoIP is an advantage but not necessarily needed
- Strong problem-solving, decision-making and critical-thinking skills
- Breadth of DevOps experience in building tools and frameworks, with an understanding of continuous deployment processes
- Team player with commitment
You can work with these technologies:
- Programming languages: Node.js, Golang
- VoIP technologies: Asterisk, Kamailio, rtpengine, WebRTC
- Other technologies: Amazon AWS, MongoDB, MariaDB, Redis, ElasticSearch, Kafka, Ansible, Datadog, Sentry
- Monitoring and backup tools: Grafana
Our way of working:
Quick iterations, Agile dev, MVPs, improvements on the go. Technologies are evolving as we speak in our field. If you enjoy building new things and learning on the go, you will like it here. You will also be able to participate in our product with the whole team.
Why you will love to be a CloudTalker:
Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget
Flexibility:
🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
⏳ Flexible working hours
🤩 Home office budget
💻 MacBook for work
Well-being:
🏖Recharge Fridays once per quarter
🏋🏼♀️Fitness Allowance
Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise
What to expect from the hiring process:
- 30-min Call with our Talent Acquisition Team
- Take-home Assignment
- 90-min Technical Round with the Team
- 45-min Culture Bar Raiser Call
By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.
Top Skills
What We Do
Calling software for scaling businesses.
With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.
The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.
