Senior Software Engineer - Microsoft Dynamics 365

C.H Robinson is seeking a Senior Software Engineer - Microsoft Dynamics 365 where you won’t just design solutions but also be hands-on in implementing them. Your ability to bridge the gap between business needs and technical excellence will be crucial for the organization’s success. 

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. 

C.H. Robinson recognizes the importance of workplace flexibility. We are committed to providing a remote-friendly work environment, both now and in the future. Our global technology teams will continue to have the flexibility that enables you to work where you are most effective, whether that be remote or in the office.

Responsibilities:  

• Design and develop new cloud-oriented solutions on Microsoft Dynamics 365 Customer Engagement (CRM) Module. 
• Perform feasibility assessments, planning, testing, and technical documentation for our implementation teams on the Microsoft Dynamics 365 CRM platform. 
• Review business, functional, and technical requirements and translate these into technical solutions. 
• Lead technical delivery of Dynamics 365 CE implementations including security, integration, data migration, and other solution components, while ensuring that application and solution design best practices are followed. 
• Document, maintain, and update architectural, governance documentation and best practices. 
• Define interfaces and develop code for modules across products or services and influence or drive architectural changes. 
• Ensure consistent, usable, forward-looking, maintainable test infrastructure; draw from a large base of design patterns, is an expert in available technologies, and is adept at identifying practices that work well. 
• Identify code across multiple code bases to optimize, refactor, and reuse code to improve performance and maintainability while ensuring maximum efficiency, effectiveness, and return on investment. 
• Lead code reviews across the product or service, understand the root causes of issues, and find ways to resolve them. 
• Proactively identify performance and availability issues, troubleshoot, provide effective options, and resolve issues in production that could span multiple product areas. 
• Design products or services by using secure programming patterns and finding, fixing, and enhancing security in existing applications; ensure secure best practices are part of design and implementation of new features and applications. 
• Construct and deliver proposed solution strategies for potential new technologies and work with architecture to review and approve proposals. 
• Mentor and coach other software engineers, and proactively seek mentorship from others. 
• Lead the effort in defining the engineering lifecycle and practices for the team and associated teams in partnership with the principal software engineer. 
• Drive collaboration across multiple teams; find ways to accomplish more by enabling others. 
• Anticipate business needs and present options to leadership and business stakeholders with product managers. 

Required Qualifications: 

• 8+ years of experience designing and driving implementation of large-scale software products or services that span multiple systems
• 5+ years of experience with Dynamics 365 CRM modules and functionality (Sales, Customer Service, Marketing/Customer Insights is a plus). 
• 5+ years of experience in Customer Service Workspace with unified and traditional routing 
• 5+ years of experience with data modeling, integration, and reporting using Dynamics 365 and Power Platform. 
• Expert knowledge of Microsoft Dataverse and its implementation. 
• Proficient in C#, .NET, JavaScript, and SQL with experience in web services (REST/SOAP).
• Solid understanding of Dynamics 365 customization, configuration, and deployment using managed solutions.
• Experience with the Power Platform, including Power Apps(both model driven and canvas apps), Power Automate and PCF controls.
• Knowledge of Azure and cloud-based services is advantageous, specifically Azure Functions.
• Experience with SQL Server Integration Services (SSIS)
• Experience working on architectural design and analyzing the impact on cost, performance, reliability, and other KPIs. 
• Experience in creating Plugins, Workflows, and Custom Actions. 
• Experience delivering and supporting software systems in cloud platforms such as Azure, GCP and AWS including PaaS offerings from cloud providers 
• Experience with data streaming architecture and frameworks (ex. Kafka, ESB) 
• Experience providing technical architecture direction and leadership to engineering teams 
• Bachelor’s degree from an accredited college or university in Computer Science, Software Engineering, IS, MIS, or other technology degree or minimum 4 years of equivalent work experience and high school diploma/GED 

Preferred Qualifications: 

• Master’s degree from an accredited college or university in Computer Science, Software Engineering or related technical field
• Microsoft Certified: Dynamics 365 Fundamentals or similar certification. 
• Microsoft Certified: Power Platform Fundamentals or relevant certification. 
• Proven record of strong decision-making, conflict resolution, follow through and building technical relationships with senior executives 
• Possess solid communication skills and strong customer focus 
• Effective collaborator, experienced in creating technical partnerships across teams 
• Ability to solve complex problems with a thorough design and collaborate with multiple partners on common goals 
• Proven track record of effectively delivering results in a fast-paced environment while managing multiple priorities 
• Values a diverse and inclusive work environment 

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.