The Live Operations Observability Pipeline (LOOP) team enables Riot to efficiently operate games that are played by millions of players across the world. The team builds and maintains a pipeline that carries petabytes of operational metrics data emitted by services deployed globally. We ensure that our games are operable and observable by defining a well-communicated set of standards and building tools that enhance our ability to respond to failure. Engineers in Live Operations work across all games and architectures at Riot to solve global problems.
As a Senior Software Engineer, you'll leverage your expertise in building large-scale, highly-available systems to create an efficient operational ecosystem that is necessary to eliminate any delays in identifying or preventing the impact to the player experience. You’ll be building tools to maintain an accurate and consistent interpretation of the information obtained from dozens of internal monitoring systems and processes. You’ll partner closely with service and game teams to help improve the observability of their services. Availability, automation and reliability will be your watchwords. You'll report to the team’s Engineering Manager.
Responsibilities:- Lead the creation of Riot wide standards and best practices for alerting and monitoring
- Create and operate tools and services that help achieve operational excellence
- Communicate at a technical level with other development teams to help improve their services
- Drive collaboration and alignment with multiple internal and globally dispersed teams
- Characterize and identify system problems both within operations as well as our tooling and services
- Mentor software engineers through code and technical design reviews
- Identify and propose fixes for systemic issues
- Provide ongoing maintenance, support and enhancements in existing platforms
- 4+ years of experience building, deploying and operating features end-to-end within an existing large system
- Experience driving software engineering best practices within the team, including design reviews, coding standards, code reviews, tools improvements, source control management, build processes, and testing
- Understand distributed systems, microservices, and software at high scale
- Comfortable using whichever language/framework is necessary for the job
- Ability to participate in an on-call rotation to ensure 24/7 system availability and handle critical incidents
- Experience with distributed systems, specifically microservices
- Experience working in container-based ecosystems and with a container scheduler (e.g. Marathon, Mesos, Kubernetes, GKE, Amazon ECS)
- Experience with Java and Go
- Familiarity with Site Reliability best practices
- Familiarity and experience with third-party monitoring platforms like New Relic, Datadog, Prometheus etc
For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!
Our Perks:
Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.
At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.
It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.
Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:
- Safeguarding confidential and sensitive Company data
- Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
- Accessing Company assets, secure digital systems, and networks
- Ensuring a safe interactive environment for players and other Rioters
These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.
Top Skills
What We Do
Since 2006, Riot Games has stayed committed to changing the way video games are developed, published, and supported for players. From our first title, League of Legends, to 2020’s VALORANT; we have strived to evolve the community with growth in Esports, and expansion from games into entertainment. Players are the foundation of Riot's community and because of them, we’re able to reach new heights.
