Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
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See yourself at Twilio
Join the team as Twilio’s next Senior Software Engineer (L3) on the Console Runtime team.
About the job
This position is needed to help Twilio develop and deliver new capabilities in the Twilio Console platform. You will be a member of a SCRUM team which designs, implements, owns and operates the Twilio Console Runtime which powers the Twilio Console Web application. Additionally, you will have the opportunity to influence roadmap priorities, propose innovative solutions that will enable Twilio to achieve its goal of being the world’s most trusted customer engagement platform.
Responsibilities
In this role, you’ll:
- Design, develop, test and deploy new features using technologies such as GraphQL, NodeJS, React, Typescript, Playwright, ViTest and Buildkite.
- Own your code, respond to incidents and participate in on-call rotation and participate in RCAs for incidents.
- Meet Definition of Done for the software you build.
- Refactor and reduce technical debt.
- Write automated unit and integration tests in a continuous integration and delivery environment.
- Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems.
- Collaborate with other team members, including Product leadership, influence, own, and work to improve the platform.
- Actively participate in design and code review, backlog refinements and other agile ceremonies and work with team members to meet team’s sprint commitments.
- Work independently or with your team to troubleshoot/determine resolution for issues in your team's domain.
- Be responsible for documentation of projects you work on.
- Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- Bachelor’s degree in Computer Science or related industry experience.
- 5+ years of hands-on development experience developing and operating Web applications using modern javascript technologies, preferably React, NodeJS and Typescript.
- 5+ years of hands-on experience with scalable and high performing backend systems or Backend-For-Frontends.
- Experience with REST APIs and GraphQL.
- Knowledge of modern automated testing and CI/CD pipelines using Buildkite or Jenkins.
- Champion of good engineering habits: development and test techniques, security, automation.
- Experience in triaging and solving production issues.
- Positive attitude and aptitude to learn and execute quickly as part of a SCRUM team.
- Iterative development and deployment, Scrum and Agile methodologies.
- Communicate clearly and concisely, orally and in writing.
- Good team player and ability to communicate well in a remote work environment.
Desired:
- Experience with AWS or other public cloud infrastructure platforms.
- Hands-on experience of developing and implementing testing strategies using robust automated testing frameworks such as Playwright and Cypress.
- Ability to build effective working relationships with all levels of the organization across different locations and time zones.
Location
- This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00 - $176,900.00.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00 - $187,300.00.
- Based in the San Francisco Bay area, California: $166,400.00 - $208,000.00.
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until 8th July 2027, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Skills Required
- Bachelor's degree in Computer Science or related industry experience.
- 5+ years hands-on development experience using modern JavaScript technologies (preferably React, NodeJS, TypeScript).
- 5+ years hands-on experience with scalable, high-performing backend systems or Backend-For-Frontends.
- Experience with REST APIs and GraphQL.
- Knowledge of modern automated testing and CI/CD pipelines using Buildkite or Jenkins.
- Champion of good engineering habits: development and test techniques, security, automation.
- Experience triaging and solving production issues.
- Experience working in Scrum and Agile methodologies; iterative development and deployment.
- Ability to communicate clearly and concisely, orally and in writing.
- Ability to work well in a remote team environment and be a good team player.
- Respond to incidents, participate in on-call rotation, and participate in incident RCAs.
- Write automated unit and integration tests and meet Definition of Done for delivered software.
- Manage work using GitHub, Jira, and company build/deploy systems.
- Rapidly acquire new technical skills in a fast-paced environment.
- Experience with Playwright, ViTest, or similar testing frameworks (mentioned in responsibilities).
- Experience with AWS or other public cloud infrastructure platforms.
- Hands-on experience developing and implementing testing strategies using Playwright or Cypress.
- Ability to build effective working relationships across locations and time zones.
Twilio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Twilio and has not been reviewed or approved by Twilio.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, and vision alongside disability and life insurance. Mental health programs and covered therapy sessions reinforce the depth of coverage.
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Parental & Family Support — Parental leave is noted as generous for both birthing and non-birthing parents, complemented by family medical leave and adoption support. Fertility assistance with meaningful lifetime caps further supports family-forming needs.
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Leave & Time Off Breadth — Remote-first flexibility is paired with unlimited PTO, sick time, company-wide breaks, and paid volunteer hours. These policies signal broad time-off options that support work-life balance.
Twilio Insights
What We Do
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
