The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
The Global Merchant and Network Services Technology (GMNST) organization at American Express is responsible for modernizing the payments network to enable next-generation payments products. The team creates flexible merchant platforms to acquire, bill, pay, service and foster innovation, while enabling a payments ecosystem to connect and authenticate parties seamlessly and securely.
American Express Global Payment Network authorizes and processes all of the company’s customer card transactions. It is the critical back bone for this processing and operates in a near real-time, low-latency system that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year.
As a Senior Engineer, you will be a hands-on engineer building highly available and scalable distributed system on the cloud that contribute and drive our Global Card Network platform. Your primary responsibility is to design and develop capabilities for our next generation distributed transaction platform, supporting Amex card transactions while leading a team of engineers in Agile teams. You will work closely with other Senior Engineers, Product Owners and architects to achieve your goals.
Responsibilities- Function as a leader on an agile team by contributing to software builds through consistent development practices. Lead code reviews and automated testing.
- Contribute to high level design as well as detailed design of complex subsystems with emphasis in high availability and low latency.
- Perform technical aspects of software development for assigned applications including design, developing prototypes, and coding assignments
- Debug software components and identify code defects for remediation
- You will constantly pursue and learn industry leading/innovative technologies and solutions and build POC’s to experiment new technologies, databases and other application infrastructure. Be acutely aware of enabling technologies and open-source products to build low latency distributed systems.
- Takes accountability for the success of the team achieving their goals, contribute to enable them to be more effective, productive, and demonstrating faster and stronger results.
- Drives the team’s strategy and prioritizes initiatives
- Influence team members by challenging status quo, demonstrating risk taking, and implementing innovative ideas
- Collaborate with peer technology and scrum teams across different locations.
- Computer Science / Information Systems degree, or equivalent with min 12+ years of professional work experience.
- Strong implementation experience using object-oriented languages like C/C++, Java or Go (Java Preferred). Keen understanding of how to build highly performant systems with such languages.
- Strong coding skills and fundamentals with hands on experience in building distributed micro-service systems, experience with Service Mesh products/frameworks like such as Envoy, Linkerd, Istio, gRPC/ProtoBuf; Business Rule Management experience with tools such as Drools. Experience developing and maintaining distributed, elastic micro-service applications that self-heal in the event of failures.
- Distributed System Management/tracing and monitoring such as Zipkin/Jaeger, ELK Stack, Grafana Prometheus
- Have experience in designing and building Cloud native applications. Experience in cloud platforms like Docker, Kubernetes, OpenShift are a plus.
- Experience in using NoSQL databases and distributed messaging systems such as Redis, Kafka, Couchbase, Cassandra in the context of low latency and high transaction volume systems.
- Experience in building Restful APIs, with Event Driven and Reactive programming.
- Have hands-on experience in building and delivering large scale enterprise systems/products. Implemented critical aspects of such systems and have supported them in production environment
- Keen awareness of concerns in massively distributed systems and effective solutions.
- Experience working in DevOps teams and Scrums.
- Hands on experience using Jenkins, Git, Stash. Previous Continuous Integration (CICD) experience is a plus.
- Ability to learn and deep dive into new technology and business domains, question status quo & think outside of the box.
- Have excellent written and verbal communications skills. Create and deliver effective presentations to Senior Leadership.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Bachelor's degree in Computer Science/Information Systems or equivalent with a minimum of 12+ years professional experience
- Strong implementation experience with object-oriented languages such as C, C++, Java or Go (Java preferred)
- Hands-on experience building distributed microservice systems and low-latency transactional systems
- Experience with service mesh frameworks (Envoy, Linkerd, Istio) and RPC frameworks (gRPC/Protobuf)
- Experience with business rule management tools such as Drools
- Experience with distributed tracing and monitoring tools such as Zipkin/Jaeger, ELK Stack, Grafana, Prometheus
- Experience designing and building cloud-native applications
- Experience with container and orchestration platforms; Docker, Kubernetes, OpenShift (cloud platforms noted as a plus)
- Experience with NoSQL databases and distributed messaging systems such as Redis, Kafka, Couchbase, Cassandra
- Experience building RESTful APIs and working with event-driven and reactive programming models
- Proven experience delivering and supporting large-scale enterprise systems in production
- Experience working in DevOps teams and Agile/Scrum environments
- Hands-on experience with CI/CD and tools such as Jenkins, Git, Stash (CI/CD experience a plus)
- Strong written and verbal communication skills and ability to present to senior leadership
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
