We grow revenue, drive innovation & efficient growth, & make customer-facing reps wildly productive
The Role
The role involves designing and operating the Identity and Access Management platform, focusing on authentication, authorization, and security. Responsibilities include managing distributed systems, improving performance, and mentoring teammates.
Summary Generated by Built In
About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
The Role
Join a small, high-impact engineering team building the core Identity and Access Management platform that powers authentication, authorization, and security across our entire product surface. We design and operate the services behind login, service to service authentication, account protection, token management, SCIM provisioning, team management, OAuth integrations, and more. Our work sits on the critical path for every customer interaction, and we obsess over reliability, correctness, performance, and user trust.
In this role, you’ll take end-to-end ownership of complex distributed systems, from design through production operation. You’ll collaborate daily with engineers, Product, and Security to ship secure, scalable, resilient capabilities that enable customers to manage access safely and flexibly. You’ll dive deep into hard technical problems, rapidly learn new domains, and raise the engineering bar through curiosity and strong technical judgment.
We’re looking for someone who thrives in high-ownership environments, delivers results, and brings energy and craftsmanship to core platform engineering. If you love solving fundamental identity and security challenges at scale, you’ll feel right at home.
Our Vision of You:
- 5+ years of professional software development experience.
- Deep technical foundation and strong problem-solving skills including the ability to create software that’s reliable, scalable, and extensible.
- Proven ability to learn fast, go deep, and take full ownership of complex systems.
- Results-oriented mindset with a bias toward shipping, iteration, and measurable impact.
- Humility, teamwork, and a drive for excellence.
- Experience building backend or platform services in a production environment.
- Familiar with continuous integration environments.
- Strong communication skills—clear thinking at both technical and functional levels.You embody our core values: We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other's back no matter what, we're one with our customers, and we find strength in diversity and inclusion
Your Daily Adventures:
- Design, build, and operate services that power authentication, authorization, token management, and account security.
- Own critical IAM functionality end-to-end—from architecture and coding to rollout, observability, and long-term reliability.
- Partner with Product and Security to translate requirements into simple, robust technical solutions.
- Improve service performance, scalability, and resilience across distributed systems.
- Drive engineering excellence through thoughtful designs, clean implementations, and high-quality operational practices.
- Mentor teammates, influence cross-company architecture, and contribute to a culture of curiosity, learning, and craftsmanship.
Bonus if you have:
- Authentication, authorization, IAM protocols (OAuth, OIDC, SCIM), or account security.
- Service protection, throttling, anti-abuse systems, or large-scale distributed systems.
- Core platform engineering, systems design, or reliability-critical services.
#LI-JM1
Why You’ll Love It Here
• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
Skills Required
- 5+ years of professional software development experience
- Strong problem-solving skills creating reliable, scalable, extensible software
- Experience building backend or platform services in a production environment
- Familiar with continuous integration environments
- Strong communication skills at technical and functional levels
- Knowledge of IAM protocols (OAuth, OIDC, SCIM)
- Experience with service protection and anti-abuse systems
Outreach Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Outreach and has not been reviewed or approved by Outreach.
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Parental & Family Support — Parental leave is described as unusually generous, including extended leave and distinctive transition support such as a paid night nurse option and food delivery. Family-oriented benefits are repeatedly positioned as a standout part of the overall package.
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Healthcare Strength — Medical, dental, and vision coverage is described as comprehensive, with the employer covering a majority of premiums in many cases. Mental health support and an EAP for confidential counseling are also included as part of the health offering.
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Equity Value & Accessibility — Equity (stock options/RSUs) is commonly included as part of total compensation and is framed as a meaningful component of rewards. For some roles, equity is viewed as a notable source of upside that complements cash compensation.
Outreach Insights
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The Company
What We Do
Outreach is the number one sales engagement platform. Using advanced machine learning and AI to automate and prioritize customer touchpoints, Outreach dramatically increases sales reps' effectiveness and ability to drive smarter, more insightful engagement with their customers. We're on a mission to make every customer-facing rep wildly productive.
Why Work With Us
We balance explosive growth with unwavering values. We believe in agility, but we don't compromise on high standards or delivering the best quality. Everyone truly wants to do the right thing. At Outreach, you are not only permitted to own your business, but expected to. If you're excited by ownership, you'll fit right in. You will never be bored.
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