The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
A Sr Software Engineer I (Automation and AI) designs, develops, and implements intelligent automation and AI-powered solutions, integrates enterprise systems and workflows, ensures adherence to engineering and governance best practices, mentors engineers and collaborates with cross-functional teams to improve operational efficiency, scalability, and user experience.
Responsibilities- Mentors junior Engineers and cross-functional teams, fostering a culture of innovation, collaboration, and continuous learning.
- Provides technical guidance and support to engineers on automation, AI technologies, and enterprise integration best practices.
- Leads the design, development, testing, deployment, and maintenance of intelligent automation solutions, AI-powered applications, and workflows.
- Oversees the implementation and optimization of automation platforms, APIs, and enterprise integrations to meet evolving business requirements.
- Develops and maintains automated testing, validation, and evaluation frameworks to ensure the reliability, accuracy, and performance of solutions.
- Establishes and enforces engineering standards, coding practices, governance, security, and responsible AI principles across automation initiatives.
- Monitors the performance, scalability, and reliability of automation workflows and applications, implementing improvements to optimize efficiency and user experience.
- Analyzes complex technical and business challenges and develops solutions to improve productivity, operational excellence, and customer outcomes.
- Collaborates with architects, product managers, data scientists, security teams, and business stakeholders to ensure seamless integration, deployment, and adoption of software solutions.
- Partners with product and business teams to identify automation and AI opportunities, translating business needs into scalable, secure, and maintainable technology solutions.
- Designs and develops reusable components, to accelerate solution delivery and promote standardization across the organization.
- Evaluates emerging technologies, tools, and frameworks, recommending and implementing solutions that enhance engineering capabilities and business value.
- Ensures compliance with enterprise architecture, security, risk, privacy, and regulatory requirements throughout the software solution lifecycle.
- Drives continuous improvement by leveraging metrics, monitoring, and feedback to enhance the effectiveness, adoption, and business impact of application capabilities.
Education Qualifications:
- Bachelor’s degree in Computer Science, Computer Engineering, and/or comparable experience; advanced degree preferred
- Knowledge of distributed (multi-tiered) systems, algorithms, APIs, NoSQL, and relational databases.
- Knowledge of the core tools used in planning, analyzing, designing, developing, testing, deploying, and maintaining software applications.
- Knowledge of software engineering principles, object-oriented design, data structures, design patterns, and application architecture.
- Knowledge of automation frameworks, workflow orchestration, and enterprise integration patterns.
- Knowledge of AI application development concepts, including large language models (LLMs), prompt engineering, Retrieval-Augmented Generation (RAG), and AI-assisted development practices.
- Knowledge of cloud platforms, CI/CD pipelines, DevOps practices, and application monitoring.
Work Experience:
- 9+ years of experience in application design, software development, automated testing, and software lifecycle management.
- Experience in object-oriented design and development using Java and/or Python programming languages.
- Experience with distributed (multi-tiered) systems, algorithms, APIs, and relational and NoSQL databases.
- Experience with Agile software development methodologies and practices such as Scrum, Kanban, iterative development, and user stories.
- Experience implementing automation solutions to improve software delivery, operational efficiency, and business processes.
- Experience integrating applications and services using REST APIs, messaging technologies, and enterprise integration patterns.
- Experience leveraging AI technologies, including LLMs, AI-powered development tools, or intelligent automation solutions, to enhance software development and business capabilities.
- Experience in automated testing and documentation (e.g., unit, integration, functional, performance, and regression testing).
- Experience deploying, monitoring, and optimizing applications in cloud environments using CI/CD and DevOps practices.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Bachelor's degree in Computer Science, Computer Engineering, or comparable experience
- Advanced degree
- 9+ years of experience in application design, software development, automated testing, and software lifecycle management
- Experience in object-oriented design and development using Java and/or Python
- Knowledge of distributed (multi-tiered) systems, algorithms, APIs, NoSQL, and relational databases
- Knowledge of automation frameworks, workflow orchestration, and enterprise integration patterns
- Knowledge of AI application development concepts including large language models (LLMs), prompt engineering, and RAG
- Experience integrating applications and services using REST APIs and messaging technologies
- Experience with Agile software development methodologies (Scrum, Kanban)
- Experience deploying, monitoring, and optimizing applications in cloud environments using CI/CD and DevOps practices
- Experience with automated testing and validation frameworks (unit, integration, functional, performance, regression)
- Ability to mentor junior engineers and provide technical leadership
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
