Senior Software Engineer I – Splunk and Application Performance Monitoring (APM) Administration and Development
Work Location: Onsite, Framingham, MA
Team Summary
At Staples, our technology team is dedicated to delivering innovative solutions that drive business-to-business excellence. We foster a collaborative environment where technical expertise and operational efficiency enable our enterprise to grow and thrive.
Role Summary
The Senior Software Engineer I – Splunk and Application Performance Monitoring Administration and Development is responsible for designing, configuring, and administering the Splunk observability platform. This role will manage large-scale ingestion and routing of log and event data across enterprise systems, ensuring reliable and scalable telemetry integration with our tools and platforms.
What You’ll Be Doing
- Design, configure, and administer the Splunk observability platform for enterprise-scale log and event data management.
- Optimize platform performance, scalability, and cost by managing data pipelines, implementing automation, and enforcing governance standards.
- Integrate observability capabilities with cloud platforms (AWS, Azure, Kubernetes), CI/CD pipelines, and enterprise tools to provide consistent, scalable telemetry across Staples systems.
- Oversee log pipeline design and optimization, including data retention, lifecycle management, and performance tuning.
- Install, upgrade, and manage Splunk apps and components while configuring user roles and access controls.
- Support integration with deployment tools (Puppet, Ansible), ITSM systems (ServiceNow, PagerDuty), and APIs for seamless operational workflows.
- Utilize scripting and automation (Python, Bash) to enhance platform configuration and operational efficiency.
- Contribute to projects using SAFe methodology and collaborate via platforms such as Jira, Confluence, and ServiceNow.
What You Bring to the Table
- Expertise in log pipeline design and optimization, data retention and lifecycle management, performance tuning, and cost optimization.
- Strong proficiency in integrating Splunk with cloud platforms, CI/CD pipelines, and enterprise automation tools.
- Proficiency in scripting and automation for platform configuration and operational efficiency.
Basic Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a directly related field.
- 7-10 years of deep hands-on experience with Splunk, including: Platform configuration and administration. Data ingestion and pipeline management (forwarders, inputs, routing, indexing). User, role, and access control configuration Installation, upgrade, and management of Splunk apps and components
- Strong experience managing observability data at scale, including:
- Log pipeline design and optimization
- Data retention and lifecycle management
- Performance tuning and cost optimization
- Experience integrating Splunk with:
- Cloud platforms (AWS, Azure, Kubernetes)
- CI/CD pipelines and deployment tools like Puppet, Ansible
- Enterprise systems (ITSM, automation, APIs) like ServiceNow, PagerDuty
- Proficiency in scripting and automation (e.g., Python, Bash) to support platform configuration and operational efficiency
- Experience working with SAFe methodology and platforms like Jira, Confluence, ServiceNow
What’s Needed – Preferred Qualifications
- Experience supporting or administering application performance monitoring (APM) and Session Replay platforms such as New Relic, Dynatrace, DataDog, OpenTelemetry, FullStory.
- Familiarity with generative AI and Agentic AI frameworks and platforms.
- Understanding of distributed tracing, APM instrumentation, and integration of metrics and events into observability platforms.
- Experience in multi-platform observability environments, session replay, and site analytics.
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
About Staples:
Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
#LI-LH1
About UsStaples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or directly related field
- 7-10 years hands-on Splunk experience including platform configuration and administration, data ingestion and pipeline management, user/role/access control, and Splunk app installation/upgrades
- Experience managing observability data at scale: log pipeline design and optimization, data retention and lifecycle management, performance tuning, and cost optimization
- Experience integrating Splunk with cloud platforms (AWS, Azure, Kubernetes)
- Experience integrating with CI/CD pipelines and deployment tools such as Puppet and Ansible
- Experience integrating with enterprise systems and ITSM tools (ServiceNow, PagerDuty) and APIs
- Proficiency in scripting and automation (Python, Bash) for platform configuration and operational efficiency
- Experience working within SAFe methodology and using platforms like Jira and Confluence
- Experience supporting or administering APM and session replay platforms (New Relic, Dynatrace, DataDog, OpenTelemetry, FullStory)
- Familiarity with generative AI and Agentic AI frameworks and platforms
- Understanding of distributed tracing, APM instrumentation, and integration of metrics and events into observability platforms
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
