At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
Job Summary:
- At Talkdesk, we build the next generation of our platform using a microservices architecture and strongly autonomous vertical teams. Each team owns its services end-to-end — architecture, delivery, quality, and production readiness.
- We expect senior engineers to set the technical bar. You will make architectural decisions, challenge assumptions, and raise the quality of both our code and our engineering practices. Peer reviews, production readiness, and collaboration are non-negotiable — nothing reaches production without scrutiny.
- This role is full-stack, but frontend excellence is critical. We are looking for someone who deeply understands how systems meet users — performance, usability, reliability — and can confidently move between React-based frontends and Kotlin/Java backend services with some legacy in Ruby.
- If you enjoy owning complex problems, influencing technical direction, and delivering polished user-facing experiences backed by solid distributed systems, this role is for you.
Duties and Responsibilities:
- Take technical ownership of complex features from frontend to backend, including design, implementation, testing, and production readiness
- Design and build high-quality, scalable user-facing applications, with strong attention to UX, performance, and maintainability
- Develop and maintain events based services and APIs that support frontend needs at scale
- Make architectural decisions and actively influence technical direction, standards, and best practices within the team
- Collaborate closely with Product, Design, and other engineering teams to ensure solutions fully meet business and user requirements
- Act as a technical reference for the team: review code critically, document architecture clearly, and mentor other engineers
- Design and implement integrations with external systems, ensuring data integrity, security, and observability
- Identify and solve complex technical challenges, including performance bottlenecks and scalability constraints
- Advocate for automated testing, CI/CD, and production excellence
- Leverage AI-assisted development tools (e.g., coding copilots, code review assistants, test generation tools) to improve productivity, code quality, and iteration speed while maintaining strong engineering judgment, code ownership, and security awareness.
- Evaluate and integrate AI-powered solutions where they add real value to product or engineering workflows
Qualifications:
- BS/MS Degree in Computer Science, Applied Math, or an Engineering area
- 5+ years of experience in Software Development, especially in cloud-based applications
- Strong experience with the design and development of web applications
- Strong object-oriented programming skills and experience with cloud databases
Strong frontend expertise, including:ReactJavaScript / TypeScriptComponent design, state management, and performance optimizationSolid backend experience with:Kotlin or JavaSpring BootRESTful APIs and event-driven systems
- Deep understanding of the design and development of Service Oriented Architecture (SOA, API) and Event driven Architectures
- Experience with microservices architecture, APIs, message brokers (Kafka, RabbitMQ)
- Experience with one or more storage technologies (e.g., PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch)
- Experience scaling global web applications
- Advocate for automated testing, continuous integration
- Familiarity with Kubernetes-based production environments and GitHub Actions–driven CI/CD pipelines, with the ability to contribute improvements and troubleshoot issues
- Passion for producing clean, standards-compliant, secure code
- Be fearless about learning new technologies and technical approaches to application development
- Good written and spoken English
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.Top Skills
What We Do
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
