Escalation Engineer

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

We are looking for a Senior Software Engineer responsible for Managing escalation change requests. Your primary responsibility will be to offer support for escalated change requests as needed.

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Responsibilities:

• Holding regular meetings to discuss progress, address challenges, and share updates with Project Manager.
• Managing escalation change requests by identifying issues and providing effective resolutions.
• Offering support for escalated change requests as needed.

Requirements & Skills:

• 3+ Years of experience in development position
• 3+ Years of experience as UNIX SysAdmin and working with large log files

Must Have Skills:

• Proficient in C/C++
• Well versed in the following OS/Platform:
• Linux(Cent OS) (Debian) (RedHat) (SUSE), UNIX(AIX), Window Server
• Cloud: AWS Directory Service for Microsoft Active Directory
• Skilled in Networking Protocol SSH/HTTP/HTTPS, DNS, TCP/IP
• Experience on HyperVisors like Azure, VMWare ESX and VMWare vCloud
• Well versed in IAM SSO, E-Mail: SMTP/SMTPS
• Strong background on Microsoft Technologies such as Active Directory, Domains and Trusts, Permissions, Kerberos, Group Policy
• Experienced on SSH/UNIX, Putty/Telnet, SSH keys, sudo, Syslog (system logs) / var.
• Proficient in English Reading, Verbal, Written, Multitasking, Organized/Logical, Punctual

Nice to Have Skills:

• OS/Platform: MacOS, UNIX (BSD), UNIX (HP-UX), UNIX (Solaris)
• Cloud: AWS Directory Service for Microsoft Active Directory, Azure Active Directory Domain Services, Google Cloud Platform Managed Service for Microsoft Active Directory
• Databases: RedHat Directory Server, AIX DB2, General LDAP, SAP
• Case Management: Azure DevOps, SalesForce
• Alerting: Syslog, SNMP
• Ticketing Systems: JIRA, ServiceNow

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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.

Bounteous is willing to sponsor eligible candidates for employment visas.

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