Position Description:
Note: Fidelity will not provide immigration sponsorship for this position.
Maintains and provides support to Salesforce.com Customer Relationship Management (CRM) platform. Resolves technical issues associated with developed software components and provides Salesforce administrative support. Creates technical documentation and executes software unit testing. Performs Salesforce application development using Agile development frameworks (Scrum). Designs and implements custom integration solutions using ETL software -- Informatica. Provides business solutions by developing complex software applications. Develops software system testing and validation procedures, programming, and documentation.
Primary Responsibilities:
- Develops original and creative technical solutions to on-going development efforts.
- Designs applications or subsystems on major projects and for/in multiple platforms.
- Participates in the development of applications for multiple projects supporting several divisional initiatives.
- Supports and performs all phases of testing leading to implementation.
- Assists in the planning and conducting of user acceptance testing.
- Develops comprehensive documentation for multiple applications supporting several corporate initiatives.
- Responsible for post-installation testing of any problems.
- Establishes project plans for projects of moderate scope.
- Works on complex assignments and often multiple phases of a project.
- Performs independent and complex technical and functional analysis for multiple projects supporting several initiatives.
Education and Experience:
Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and three (3) years of experience as a Senior Software Engineer/Developer (or closely related occupation) designing, implementing, and optimizing software applications in cloud environments and enhancing business functionality using Salesforce.com CRM capabilities.
Or, alternatively, Master’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and one (1) year of experience as a Senior Software Engineer/Developer (or closely related occupation) designing, implementing, and optimizing software applications in cloud environments and enhancing business functionality using Salesforce.com CRM capabilities.
Skills and Knowledge:
Candidate must also possess:
- Demonstrated Expertise (“DE”) designing and implementing advanced and scalable Salesforce solutions using Flow Builder (including Record Triggered Flows, Scheduled Flows, and Orchestration), and custom Apex Classes and Triggers; and optimizing business processes and workflows across Salesforce Sales Cloud, Service Cloud, Health Cloud, and Experience Cloud to enhance system scalability and performance.
- DE designing and developing Batch Apex, and Queueable Apex following bulkification and Create/Read/Update/Delete (CRUD) & Field Level Security (FLS) enforcement; building reusable Visualforce Pages, Lightning Web Components (LWC) and Aura components using JavaScript, HTML, and CSS; implementing state management and event-driven architecture for dynamic, responsive user interfaces; developing normalized data models with custom objects, relationship hierarchies, and field-level security; and configuring complex access control through profiles, permission sets, and sharing rules.
- DE integrating Salesforce with enterprise applications and third-party platforms, including Qualtrics for survey management, Informatica for ETL processes, and Splash for event management; building secure REST and SOAP API connections using OAuth, JWT, and Named Credentials; and validating payloads with JSON schema for data integrity.
- DE implementing DevOps best practices for Salesforce using Continuous Integration/Continuous Deployment (CI/CD) pipelines with Gearset, Flosum, Jenkins, and GitHub; automating deployments with Salesforce DX, validating metadata integrity; and enforcing code quality through static analysis tools -- program mistake detector (PMD) for Apex, ECMAScript Linter (ESLint) for LWC, and Salesforce CLI Scanner.
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Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Skills Required
- Bachelor's degree in Computer Science, Engineering, IT, Information Systems, or related (or foreign equivalent) and three years experience as a Senior Software Engineer/Developer
- Or Master's degree in Computer Science, Engineering, IT, Information Systems, or related (or foreign equivalent) and one year experience as a Senior Software Engineer/Developer
- Deep expertise designing and implementing Salesforce solutions using Flow Builder (Record Triggered Flows, Scheduled Flows, Orchestration)
- Deep expertise with custom Apex Classes and Triggers, including Batch Apex and Queueable Apex following bulkification and enforcing CRUD & FLS
- Experience building reusable Visualforce pages, Lightning Web Components (LWC) and Aura components using JavaScript, HTML, and CSS
- Experience developing normalized Salesforce data models, custom objects, relationship hierarchies, and configuring access via profiles, permission sets, and sharing rules
- Experience integrating Salesforce with enterprise and third-party applications (Qualtrics, Informatica, Splash) and building secure REST/SOAP APIs using OAuth, JWT, Named Credentials
- Experience validating payloads with JSON schema and ensuring data integrity in integrations
- Experience implementing DevOps/CI-CD for Salesforce using Gearset, Flosum, Jenkins, GitHub and Salesforce DX
- Familiarity enforcing code quality via static analysis tools (PMD for Apex, ESLint for LWC, Salesforce CLI Scanner)
- Experience with Agile development frameworks (Scrum) and participating in all testing phases including UAT and post-installation testing
- Ability to create technical documentation and execute unit/system testing and validation procedures
- Must be authorized to work without immigration sponsorship (Fidelity will not provide sponsorship for this position)
Fidelity Investments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity Investments and has not been reviewed or approved by Fidelity Investments.
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Strong & Reliable Incentives — Bonuses, commissions, and profit-sharing are presented as generous and meaningful components of total compensation, with certain roles achieving high total earnings through multiple pay streams. Variable pay is consistently framed as a positive contributor beyond base salary.
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Retirement Support — A 401(k) match up to 7% alongside additional profit-sharing up to 10% materially enhances long-term compensation. These retirement features are highlighted as standout strengths of the overall package.
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Parental & Family Support — Generous paid parental leave (16 weeks maternity, 12 weeks parental), backup dependent care, and adoption assistance provide robust family support. Hybrid work and caregiving resources further ease family responsibilities.
Fidelity Investments Insights
What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products. Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
