We’re looking for a smart, adaptable Senior Software Engineer to help build and evolve our real-time data ingestion platform. You’ll work at the intersection of software engineering and data infrastructure, designing and maintaining scalable systems that stream high-quality, trusted data from Kafka to Snowflake via Snowpipe Streaming.
You’ll focus on data quality, observability, and pipeline reliability, helping develop robust monitoring and alerting systems. You’ll work closely with a collaborative team, contribute to architecture decisions, and help shape how data flows across Zendesk’s ecosystem.
Please read the role before applying. Note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Key Responsibilities:Design, build, and maintain data quality systems and pipelines.
Work with tools such as Snowflake, Docker/Kubernetes, and Kafka to enable scalable, observable data movement.
Collaborate cross-functionally to close skill gaps in DQ and data platform tooling.
Contribute to building internal tooling that supports schema validation, data experimentation, and automated checks.Collaborate cross-functionally with data producers, analytics engineers, platform teams, and business stakeholders.
Own the reliability, scalability, and performance of ingestion systems deployed on AWS
Architect and build core components of our real-time ingestion platform using Kafka, Snowpipe Streaming.
Champion software engineering excellence — including testing, observability, CI/CD, and automation
Drive the development of platform tools that ensure data quality, observability, and lineage through Protobuf-based schema management..
Participate in the implementation of ingestion best practices and reusable frameworks across data and software engineering teams.
Solid programming experience (preferably in Java)
Experience with distributed data systems (Kafka, Snowflake)
Familiarity with Data Quality tooling and concepts
Good working knowledge of SQL (especially for diagnostics and DQ workflows)
Experience with containerization (Docker, Kubernetes)
Strong debugging, observability, and pipeline reliability practices
What You Bring:
A systems mindset with strong software engineering fundamentals.
Passion for building resilient, high-throughput, real-time platforms.
Ability to influence technical direction across teams and drive alignment.
Strong communication and mentoring skills.
A bias toward automation, continuous improvement, and platform thinking.
Nice to Haves:
Experience with GenAI tools or supporting ML/AI data workflows
Familiarity with cloud-native data platforms (e.g., AWS, GCP)
Exposure to dbt or ELT frameworks
You’ll work with experienced engineers who value collaboration, pragmatism, and adaptability. We’re aiming to build resilient systems and a great team culture—not just implement buzzwords.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
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What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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