Senior Software Engineer, Customer Experience

Sorry, this job was removed at 08:09 p.m. (CST) on Monday, Jul 07, 2025
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New York, New York City, NY
Hybrid
Big Data • Digital Media • Music • Software • Analytics
We are Luminate - Unlocking entertainment's most essential data.
The Role

Are you an entertainment news junkie? Do you thrill your friends with tales torn from famous and obscure sources about artists and performers of every ilk? Are you a bit of a data-head who’s a little obsessed with entertainment charts, ranks, lists and stats? Do you knowingly smile to yourself as you watch a story’s blow-up path, from the feeds to the web to TV, all fueled by the public’s fascination with all things entertainment? And do you have an eye for fact-based stories and an understanding of the role data plays in their telling? If so, we'd like to talk! 

Luminate is the preeminent entertainment data and insights company, unlocking access to the most essential, objective, and trustworthy data compiled from thousands of verified data sources. The beneficiary of industry consolidation, Luminate now houses what was once Nielsen Music, BDS Radio, SoundScan, Music Connect, Alpha Data and Variety Business Intelligence.

We are looking for a full-stack Senior Software Engineer to join our team in New York. We have a deep bench of domain expertise, what we want from you is a passion for application engineering with an aptitude for learning and practicing collaborative, iterative, software development with a small but growing team. We’re maintaining and building out our SaaS platform for the music, film and TV industries. We’re supporting our data science team to empower them to do what they do best. You'll need strong communication skills, technical fluency, empathy, humility, and an appreciation for where the entertainment industries have been and where we hope to take them.

You will work with the Customer Experience team, composed of product managers, designers, and your fellow engineers to deliver a high-quality software platform that brings value to our customers in the music industry. Our overall mission is to take the foundations of technology that underpin our work in the music business and expand that out to new forms of media and new types of customers.

You Will Be Responsible For:
  • Working with your team to deliver on Luminate’s product roadmap utilizing modern software development practices.
  • Developing not just the code, but all other parts of the stack: test suites, infrastructure, documentation, etc. We’re a small team and we want to develop competencies across the entire stack for the mutual benefit of the whole team.
  • Managing risk and uncertainty while moving forward with the business as we bring our platform to new markets and audiences.
  • Contributing back to our nascent engineering practice in ways that best demonstrate your own unique strengths.
  • Assembling large, complex sets of data that meet non-functional and functional business requirements.
  • Identifying, designing and implementing internal process improvements including re-designing infrastructure for greater scalability, optimizing data delivery, and automating manual processes.
  • Working with stakeholders including data, design, product teams and assisting them with data-related technical issues.
Ideal Skills or Experience

Deep, meaningful and recent development experiences with one or more of the following is desired but not required:

  • 7+ years of software engineering experience
  • A solid foundation of computer science fundamentals and object-oriented design principles.
  • Expertise in developing with Java and Spring Boot services.
  • Experience in developing React front-ends with Typescript.
  • Deep understanding of API design and microservice architecture.
  • A strong commitment to test-driven development and an advocate for testing practices.
  • CI/CD experience, ideally with blue-green deployments for a SaaS product.
  • Best practices for development with public cloud environments, preferably AWS.
  • And of course, the other usual suspects in this kind of tech stack: Python, JavaScript and SQL
  • We would be over the moon if you have experience or skills specifically in:
    • Data analytics or warehousing experience of any kind
    • Data ingestion and query optimization best practices
    • Domain knowledge of any entertainment industry’s data modeling or business operations
    • Experiences with the challenges of testing data analytics products and the underlying data sets that power them.
What are the performance outcomes over the first 6-12 months that you will work toward completing?
  • 1 month
    • Onboarding into our tooling and development ecosystem. Always an opportunity for us to improve, we value constructive feedback on how to pay it forward to the next new employee.
    • Learning about the domain of our business from your peers and incorporating that into the work you do going forward.
    • Collaborating with your teammates across the disciplines to start delivering value to our clients!
  • 6 months
    • You’ve succeeded in delivering complete, but discrete parts of our platform.
    • You start to develop expertise around the specific part of the system you’ve been working with the most and can convey your experience to your team when needed.
    • You feel capable of adapting your style to the needs of your team.
  • 1st year
    • You’ve now tackled multiple parts of the system and have started to develop a deeper understanding of the entire platform and are able to contribute meaningfully to the larger development effort across the engineering organization.
    • You worked with your manager to create goals aligned to your career and development interests for the year ahead. You have the support and resources at hand to go on that journey.
What makes us shine:
  • Our People! We are music fans and gamers, film buffs and social scrollers, technologists and subject matter experts, scientists and developers and analysts who take immense pleasure in making sense of the data that drives entertainment, so everyone can get paid and more art can be made. That’s why we do what we do.
  • 100% paid for Medical / Dental / Vision Insurance, 401K with matching, and Employee Assistance Program (EAP)
  • Hybrid Work - 4 In-Office Working days (Monday, Tuesdays, Wednesdays, Thursdays) with flexibility to WFH when needed
  • Flexible Time Away / Time Off - You are empowered to do the things you enjoy outside of work too
  • Community! - Participate, create, or develop our employee clubs, affinity groups and 2% Volunteen initiative which allows you to take paid time off to volunteer within your community
  • Family Planning Assistance and Parental leave for all partners
  • LGBTQ+ medical benefits and more!

For candidates based in New York: Our base salary range for this position is $140,000 - $160,000. We consider your skills and experience, what similar jobs pay at companies of our size, and ensure fair pay among colleagues. Final base salary offer amounts are determined by factors including your experience and expertise. In addition we are proud to offer additional perks and benefits that contribute and complete our total compensation package.  Luminate reserves the right to change our compensation bands at any time.

PMC is committed to the health and wellness of our employees. As part of our company-wide rollout of PMC’s paid healthcare plan, for this role the company pays 100% of the monthly health, dental and vision plan premiums for the employee and their familyDetails of participation in these benefit plans will be provided if an employee receives an offer of employment.


More About Us: Luminate has incredible 30 year history that has made us who we are today. We power the Billboard Charts, but we also inform the entire music industry with exclusive research, data and insights. We serve the television and film industry, providing deep meta-data on every major production and title.

Luminate is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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The Company
HQ: Los Angeles, CA
135 Employees
Year Founded: 2018

What We Do

We are Luminate, entertainment’s preeminent data, and insights company, unleashing access to the most essential, objective, and trustworthy information across music, film, and television.

Our work isn’t just powerful — it’s prescient. We’re rooted at the intersection of tech and media, in today’s challenges and tomorrow’s plans. Never losing sight of our client's needs, we deliver them essential guidance with the highest levels of quality and accuracy. But we always look ahead. We search for answers to questions no one has thought yet to ask. We pair exceptional technology with the most expansive and trusted database of its kind, consistently evolving, enabling our clients to make their most informed and impactful decisions. The result is a best-in-class level of predictive analytics, accompanied by expert, unbiased insight.

We are music lovers and enthusiastic gamers, passionate film buffs and social engages, scrolling online and tapping into the zeitgeist. We are technologists, experts across a myriad of subjects, scientists, and developers. We are curious. That’s why we do what we do.

Why Work With Us

Data is currency. It’s ubiquitous and in many spaces it’s commoditized, but not here. Luminate data speaks. It tells us what people love most and why. It shows us how we spend our precious time and how we live with technology. To us, it’s more than numbers and code. We love what we do because we love what it’s all about.

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