Customer Engagement Engineer - Backend

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences.

As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.

About the Role:

As a Customer Engagement Engineer at Camunda, you will work at the intersection of Engineering, Product Management, and Customer Success to ensure the successful adoption and integration of Camunda 8 by our key customers

What You’ll Be Doing:

• You will:

  • Influence product direction based on technical insights and real-world feedback

  • Strategize with PM, Design, Engineering, and Field teams on how to solve complex enterprise issues in a repeatable way.

  • Directly assist with implementation for strategic customers

  • Build tools, prototypes, or code contributions that bridge gaps in product capability or documentation

  • Partner closely with account teams to solve complex integration challenges and accelerate value delivery
    

  This role is ideal for a technically strong engineer who thrives in ambiguous, customer-facing situations and wants to drive real impact across our product and community

  • Customer Advocacy
    Act as a customer proxy within the Engineering organization, ensuring real-world needs inform product strategy.

  • Customer Implementation & Onboarding
    From an Engineering perspective, lead and support the technical implementation of Camunda 8, including deployment strategies, infrastructure integration, and environment-specific customization.

  • Product Contribution
    Identify gaps or friction points in customer usage. Contribute code (Java, React, Python) or build MVPs to resolve them. Partner with core Engineering for final delivery and maintenance.

  • Cross-Functional Collaboration
    Work closely with Account Managers, Customer Success, and Consulting to understand customer needs and ensure alignment across functions.

  • Technical Troubleshooting
    Diagnose and resolve complex technical issues related to deployment, integration, and performance.

  • Product Expertise & Documentation
    Create and maintain advanced documentation, architectural guidance, and best practice resources to empower other teams and customers.

  • Platform Breadth
    Develop and maintain a broad understanding of the Camunda platform: Zeebe, Operate, Identity, Connectors, and modeling tooling.

What You Bring:

• Ability and/or willingness to use our product.

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience

• At least 3 years in software development or technical customer-facing roles

• Proficiency in Java

• Working knowledge of cloud platforms (AWS, Azure, GCP), networking, Kafka, Elasticsearch, and relational databases (SQL, Oracle)

• Excellent interpersonal and communication skills—able to simplify complex technical concepts for varied audiences

Nice-to-haves:

• Experience with containerization technologies (Docker, Kubernetes)

• Familiarity with observability tools (e.g., Grafana, Prometheus)

• Exposure to business process automation (e.g., BPMN, workflow engines, Camunda)

• Open-source contributions or experience building internal tools

• CI/CD and DevOps experience

#LI-SK1 #Li-Remote #EMEA 

What We Have to Offer:

Compensation

For external hires, we consider the skills and experience of the incoming candidate, but typically place candidates in the first half of the range to ensure ample room for growth over the entire lifecycle of the role.

Below is the annual Total Target Cash Compensation (Total Cash) range for Camundi located in one of our entities. Total Cash refers to base salary and 100% attainment of variable target, where applicable. Actual Total Cash offered will depend on factors such as skills and qualifications related to the role. To comprise the Total Rewards package, Camunda also offers equity (where applicable) in the form of a Virtual Employee Stock Option Plan and benefits based on the country of residence. 

The annual Total Cash range for this position for Camundi in our entities is as follows: 

• United States: $143,800.00 to $231,900.00

• Germany: €92,900.00 to €153,700.00

• United Kingdom: £90,300.00 to £148,500.00

• Singapore: S$178,600.00 to S$267,900.00

If you are outside one of these countries, you would be employed by our Preferred Employer Organization (PEO), Remote. After applying for the role and speaking with one of our Talent Acquisition Partners, you will be provided a link to access the Camunda Total Rewards Calculator which will outline the Total Cash range for your country. 

Benefits & Perks

We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.

• Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.

• In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.

• Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and an annual fitness reimbursement.

• Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.

• Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!

• More of what we offer globally & in your country can be found here.

”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!

Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!