Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
The Core Product Experience (CPX) team owns the heart of the Front application where frontline users triage and route conversations, collaborate with teammates, and craft high-quality replies. CPX's mission is to ensure that frontline users can work more efficiently, with higher quality, and a happier day-to-day experience. The team's scope is broad, and supports multiple top company initiatives, such as new ICPs and our Copilot feature adoption. CPX partners closely with other pods across Engineering to deliver high-impact initiatives. As Front continues to invest in AI-powered workflows, CPX is at the center of the product strategy.
We're looking for a Software Engineer who helps shape what we build, leads delivery through ambiguity, and sets a high bar for engineering craft. You will work closely with Product and Design to define solutions, work through scope, risks, and open questions, make thoughtful tradeoffs, and ship experiences that are technically excellent and delightful to use.
We're a collaborative team that values experimentation, quick decisions, and a feedback-first culture. We care deeply about code quality, hold ourselves accountable, and take real pride in the team we've built.
What will you be doing?
Implement end-to-end delivery of high-impact, complex initiatives. Own technical execution from problem framing, decision making, and scoping through implementation, launch, and iteration — across Front's stack.
Drive technical direction across the stack. Influence architecture, API design, and performance strategy for high-traffic, distributed workflows like inbox triage.
Partner deeply with Product and Design. Collaborate early to shape requirements, identify risks, surface open questions, propose alternatives, and align on tradeoffs. Communicate clearly and proactively with cross-functional stakeholders.
Raise the bar for quality and maintainability. Improve testing, observability, and engineering standards across frontend and backend. Reduce regressions and enable faster iteration through better tooling and code health.
Grow others and strengthen the team. Give and receive feedback well, provide mentorship and constructive code review, share best practices, and help create a collaborative, low-ego engineering culture.
What we're looking for
Strong fullstack experience, comfortable working across systems, stacks, and distributed systems rather than a single layer.
A track record of delivering large projects and complex work in a timely manner.
Experience collaborating closely with Product and Design to work through scope, risks, and open questions before and during delivery.
An agile mindset; you’re comfortable learning new technologies, adapting quickly, and doing what it takes to ship when the situation calls for it.
What skills and experience do you need?
4+ years of professional experience building complex, production-grade fullstack applications, including high-volume, real-time systems at scale.
Deep proficiency with modern fullstack technologies such as React/TypeScript, ElasticSearch, Redis, and AWS.
Demonstrated technical leadership: ****you’ve led projects, driven alignment, and delivered outcomes across multiple stakeholders.
A strong ownership mindset: you take responsibility for outcomes end-to-end, including reliability, maintainability, and post-launch iteration.
Excellent communication and collaboration skills: you articulate tradeoffs clearly and work effectively with cross-functional partners.
Pragmatic problem-solving: you understand tradeoffs and value shipping iteratively without sacrificing long-term quality.
What makes this role exciting?
Your work is the product. CPX is where users spend hours every day. Improvements you lead are felt immediately by thousands of teams worldwide.
Real ownership and influence. You’ll help define the roadmap with Product and Design and lead the technical approach to delivering it.
Diverse, interesting challenges. From real-time messaging to rich text composition to multi-platform experiences, you’ll work across a wide range of frontend problems.
Shape the future of customer communication. Front is investing heavily in AI-powered experiences, and CPX is where those bets come to life.
Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
What we offer
Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home Monday and Friday, unless posted as a fully remote role
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
Skills Required
- Strong fullstack experience across frontend and backend systems
- Experience building client-side surfaces (Web, Desktop via Electron, Mobile)
- Track record of leading projects and delivering complex work end-to-end
- Experience with distributed systems, API design, and performance optimization
- Experience collaborating closely with Product and Design
- Ability to give and receive feedback constructively and mentor others
- Comfortable learning new technologies and adapting quickly in ambiguous situations
Front Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Front and has not been reviewed or approved by Front.
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Healthcare Strength — Health coverage is advertised as employer-paid for medical, dental, and vision, indicating strong plan support. This setup reduces employee premium costs and is highlighted as a core part of the package.
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Leave & Time Off Breadth — Flexible/unlimited PTO, paid parental leave for birthing and non-birthing parents, and volunteer time off are explicitly listed. These options point to broad time-off provisions that support rest, family needs, and community engagement.
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Wellbeing & Lifestyle Benefits — Wellness benefits and a monthly wellness/lifestyle stipend appear alongside commuter benefits and office perks like free lunches and snacks. Such lifestyle supports complement core benefits and improve day-to-day experience.
Front Insights
What We Do
We are a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Why Work With Us
Being a Fronteer is something special. The company was founded on the idea that people could be happier at work. Over the years, our company has grown and expanded globally in Paris, Dublin and Santiago. However, our core mission still persists and is the foundation of our values and our culture.
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