The Role
The Senior Software Engineer will automate internal processes, triage support requests, mentor junior team members, and leverage AI tools to improve operational efficiency.
Summary Generated by Built In
About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.
Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.
About InDebted & the Automate Team
InDebted is a global fintech company on a mission to reinvent the collections experience through technology, data, and empathy. The Automate team is at the heart of this transformation, focused on eliminating manual processes and enabling scalable, self-serve solutions for our internal operations and clients. We leverage modern software engineering practices and AI tools to drive efficiency, reliability, and innovation across the business.
Our Tech Stack & System Architecture
- Event Sourcing: Our core systems are built on event sourcing principles, enabling robust audit trails, traceability, and flexible workflows.
- Golang: We use Go as our primary backend language for building scalable, maintainable, and high-performance services.
- AWS Lambda & Serverless: Our infrastructure is cloud-native, leveraging AWS Lambda and other serverless technologies for cost-effective, scalable compute.
- AWS Ecosystem: We make extensive use of AWS services (S3, DynamoDB, SQS, SNS, etc.) to power our automation and data pipelines.
- Automation & AI: We integrate AI tools (GPT, Copilot, Claude, Cursor) and build internal automation to accelerate delivery and reduce manual work.
- CI/CD & Infrastructure as Code: We use modern DevOps practices, including CI/CD pipelines and infrastructure as code (Terraform, CloudFormation).
- Monitoring & Observability: Our systems are instrumented for observability, leveraging tools like Datadog and CloudWatch.
Role Overview
- We are seeking a Senior Software Engineer to join the Automate team. In this role, you will:
- Automate internal processes: Design, build, and maintain software solutions and leverage AI tools to automate and streamline the company’s internal operations.
- Support and triage Collect platform requests: Take ownership of triaging and resolving Collect platform support requests, working towards full automation or self-service for recurring issues.
- Stakeholder communication: Own communication with key stakeholders throughout the triage and resolution process, ensuring clarity, transparency, and alignment.
- Mentorship: Support and mentor less experienced engineers and data analysts within the team, fostering a culture of learning and growth.
Key Responsibilities
- Build and maintain automation solutions that reduce manual work and improve operational efficiency.
- Proactively identify opportunities to leverage AI and internal tooling to solve business problems.
- Triage, investigate, and resolve Collect platform support requests, collaborating with product, data, and operations teams as needed.
- Communicate effectively with stakeholders, providing regular updates and managing expectations.
- Document solutions, runbooks, and best practices to enable knowledge sharing and future automation.
- Mentor and support junior engineers and data analysts, providing guidance, code reviews, and technical leadership.
- Contribute to a positive, inclusive, and high-performing team culture.
What We’re Looking For
- Strong technical skills in software engineering, with experience in automation, scripting, and/or AI tool integration.
- Hands-on experience with Python, Golang, Shell Scripting and AI tooling.
- Familiarity with AWS services (S3, DynamoDB, SQS, SNS, etc.) and serverless/cloud-native patterns.
- Demonstrated ability to deliver high-quality, maintainable, and testable code.
- Experience triaging and resolving support requests, ideally in a platform or operations context.
- Excellent communication skills, with a track record of effective stakeholder management.
- Experience mentoring or supporting less experienced team members.
- Proficiency with AI tools (e.g., GPT, Copilot, Claude, Cursor) and a willingness to experiment with new technologies.
- Comfortable working in a hybrid environment (Sydney-based, in-office Tue–Thu preferred).
- Alignment with InDebted’s values: ownership, curiosity, resilience, and a focus on impact.
Expectations & Growth
- This role is mapped to the company’s expectations for Senior Software Engineer, including:
- Engineering Craft: Write clean, maintainable, and testable code; design robust solutions; improve codebases and workflows.
- Technical Leadership: Mentor peers, lead technical discussions, and drive team alignment.
- Execution Accountability: Deliver reliably, plan effectively, and communicate progress and risks.
- Product Impact: Understand user needs, shape solutions, and align engineering work to business outcomes.
- Value Alignment: Model ownership, adaptability, and a solution-oriented mindset.
- Tooling & Innovation: Drive automation, leverage AI, and improve team effectiveness through tooling.
Why Join Us?
- Be part of a team driving real change through automation and AI
- Work on impactful problems that touch every part of the business
- Collaborate with talented, mission-driven colleagues
- Grow your skills in a supportive, learning-focused environment
- Help shape the future of collections technology
Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.
At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.
For Recruiters: We appreciate the interest of all candidates and recruitment agencies, however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you!
Top Skills
Ai Tools (Gpt
AWS
Aws Lambda
Claude
CloudFormation
Cloudwatch
Copilot
Cursor)
Datadog
Go
Python
Shell Scripting
Terraform
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The Company
What We Do
InDebted is changing the world of consumer debt recovery for good.
Using data science, personalisation and digital channels, we’ve created a better way to collect debt that delivers 40% increased recoveries for businesses, while providing an empathetic experience that places consumers at the heart of our product.
It’s emotionally intelligent, digitally intelligent, and simply intuitive to the needs of every person, everywhere.
InDebted was founded in 2016 by our CEO, Josh Foreman. Fast forward to today, and InDebted has completed four funding rounds totalling $70+ million AUD, we’ve grown to a team of over 250 people living and working in 11 countries around the world, and we’re operational in five markets.
