The Role
The Senior Software Engineer will automate internal processes, triage support requests, mentor junior team members, and leverage AI tools to improve operational efficiency.
Summary Generated by Built In
About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.
Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.
We’re building a new team at InDebted called Orchestrate - the next evolution of what was previously our Automate function. Orchestrate’s mission is to transform how operational work flows through our platform by making our in-house solution, Collect, the central brain for intelligent work distribution.
Instead of work arriving reactively through inboxes, Orchestrate will enable Collect to proactively route tasks - to AI agents, human agents, automation workflows, or future CX tools - based on data, context and business priorities.
If you enjoy backend engineering, building distributed systems and solving high-scale workflow challenges, this is a chance to help shape one of the most important platform initiatives at InDebted.
What You’ll Work On
- You’ll design and build the systems that sit beneath Collect - the APIs, workflows and automation tools that power customer journeys, internal teams and new market expansion.
- Build backend services in Golang and Python, shaping a new automation layer.
- Create APIs, event-driven workflows and internal tooling to remove manual effort.
- Build the backbone for client self-service (portals, decisioning, reporting).
- Work closely with Data, Engineering and Customer teams to design high-leverage automation.
- Own your work end-to-end - from design to implementation, deployment and iteration.
- This is a foundational role: you’ll influence architecture, build greenfield systems and help define how Orchestrate works as a function.
You will:
What Success Looks Like
- Significant reduction in manual operational tasks through automation.
- New backend components and APIs adopted across internal teams.
- Improved flow, reliability and performance within Collect.
- Early versions of client self-service and reporting tools live in production.
What You Bring
- Strong experience with Golang (preferred) and Python.
- Experience designing and building backend systems, APIs and integrations.
- Familiarity with Terraform, AWS and event-driven patterns.
- Comfort working in ambiguous, fast-moving environments.
- Ability to work independently and take full ownership of solutions.
- Financial services or event-sourcing experience is a bonus but not essential.
Why Join Us
- Build a new product layer that will underpin InDebted for years to come.
- Work at the frontier of AI-enabled automation.
- High autonomy, meaningful problems, modern tech and strong engineering leadership.
- Real growth opportunities as Orchestrate scales.
Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.
At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.
For Recruiters: We appreciate the interest of all candidates and recruitment agencies, however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you!
Top Skills
Ai Tools (Gpt
AWS
Aws Lambda
Claude
CloudFormation
Cloudwatch
Copilot
Cursor)
Datadog
Go
Python
Shell Scripting
Terraform
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The Company
What We Do
InDebted is changing the world of consumer debt recovery for good.
Using data science, personalisation and digital channels, we’ve created a better way to collect debt that delivers 40% increased recoveries for businesses, while providing an empathetic experience that places consumers at the heart of our product.
It’s emotionally intelligent, digitally intelligent, and simply intuitive to the needs of every person, everywhere.
InDebted was founded in 2016 by our CEO, Josh Foreman. Fast forward to today, and InDebted has completed four funding rounds totalling $70+ million AUD, we’ve grown to a team of over 250 people living and working in 11 countries around the world, and we’re operational in five markets.
