Senior Software Engineer, Applied AI

We're looking for a Senior Software Engineer, Applied AI to lead the design and development of internal tools and workflow automations that transform how Recurly teams operate. You will own AI automation initiatives and work closely with stakeholders across the company to replace manual work with intelligent, reliable systems.

You'll be embedded in a small, high-ownership Applied AI team. While your primary focus is AI and automation, you're comfortable rolling up your sleeves to support IT operations when the team needs it.

Responsibilities

1. AI Automation & Engineering (Primary)

• Own Automation Initiatives: Design, build, and ship internal automation tools and AI-powered workflows that reduce manual toil across the organization.
• Tool Integration: Connect AI systems with internal platforms (Slack, Jira, GitHub, Salesforce, etc.) using APIs, webhooks, and integration platforms (e.g., n8n).
• Prompt & Context Engineering: Design, test, and iterate on prompts and context strategies for large language models to power reliable internal applications and assistants.
• Engineering Standards: Write maintainable, well-documented code and contribute to code reviews and team engineering practices.
• Reliability: Monitor automation performance, respond to failures, and continuously improve solutions based on feedback and usage.
• Mentorship: Help train and level up other engineers on AI tooling, prompt and context engineering techniques, and automation best practices.
  

IT Operations & Support

• End-User Support: Provide technical support and training for employees in a macOS environment, troubleshooting hardware and software issues with a high sense of urgency.
• System Administration: Configure and deploy end-user systems via MDM (Kandji/Iru) and manage identity access via Okta.
• Onboarding: Assist with new hire account setup and IT onboarding.
• Documentation: Write clear internal technical documentation and easy-to-follow guides for end users.¿
  

Security & Compliance

• Apply Recurly's Security & Compliance standards across all systems and automations you build.
• Implement access governance principles — least privilege, RBAC, and proper audit trails — in any tooling you create or manage.

• Experience: 5+ years in a software engineering, IT engineering, or AI/automation-focused role — ideally with a mix of both.
• Engineering Depth: Strong proficiency in Python (required); familiarity with Bash or JavaScript a plus.
• AI & Automation: Hands-on experience building automations with LLMs (Claude, GPT, Gemini, or similar), including prompt engineering, context engineering, and API integrations.
• Systems Knowledge: Familiarity with Google Workspace, Slack, Okta, and MDM tooling (e.g., Kandji/Iru). You don't need to be a pure IT admin, but you know your way around these systems.
• Integration Skills: Experience working with REST APIs, webhooks, and integration platforms.
• Communication: You can explain technical work to non-technical stakeholders and translate business problems into engineering solutions.
• Ownership Mindset: You take problems to resolution independently and know when to ask for help.
  

Nice to Have

• Experience with workflow automation platforms (n8n, Zapier, etc.)
• Familiarity with SQL or cloud services (GCP)
• Experience working in a SaaS or subscription-tech company
• Background in corporate/IT engineering that gives you empathy for end-user problems

As a full-time employee, we offer competitive benefits programs and perks designed to fit your needs and the needs of your family.

Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]